-56
NPS
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Wellpath
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About Wellpath's Brand
Providing quality care in jails, prisons, and inpatient and residential treatment facilities.
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Wellpath NPS
Wellpath's Net Promoter Score (NPS) is a -56 with 19% Promoters, 6% Passives, and 75% Detractors. Net Promoter Score tracks whether Wellpath's customers would recommend using the product based on a scale of -100 to 100.
Wellpath Overall NPS
| 19% | Promoters |
|---|---|
| 6% | Passives |
| 75% | Detractors |
Wellpath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -60 | Aug 2023 | -60 |
Oct 2023 -71 | Oct 2023 | -71 |
Nov 2023 -75 | Nov 2023 | -75 |
May 2024 -77 | May 2024 | -77 |
Jul 2024 -63 | Jul 2024 | -63 |
Jun 2025 -67 | Jun 2025 | -67 |
Jul 2025 -53 | Jul 2025 | -53 |
Dec 2025 -57 | Dec 2025 | -57 |
Apr 2026 -57 | Apr 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wellpath Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Wellpath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wellpath Product Quality
1.9/5
Wellpath has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Wellpath Product Information
Wellpath’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.wellpathcare.com/
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Healthcare
Wellpath Pricing
Wellpath ROI & Value For Money
2.2/5
Wellpath has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Wellpath Customer Satisfaction (CSAT)
Wellpath Customer Satisfaction (CSAT) Score
8 / 100
Wellpath has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
15%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wellpath Customer Service
2.1/5
Wellpath has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Wellpath's Customer Service
Address
New York City, NY
Website
http://www.wellpathcare.com/
Phone Number
(917) 722-3896
Wellpath as an Employer
2.4/5
Wellpath has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Wellpath scored a -56 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Wellpath would recommend the brand to a friend. ENPS measures how likely Wellpath employees would recommend working at Wellpath to a friend.
Net Promoter Score
-56
NPS Score
| 19% | Promoters |
|---|---|
| 6% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 13% | Promoters |
|---|---|
| 12% | Passive |
| 75% | Detractors |
