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NPS
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WellPet
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About WellPet's Brand
Wellness Pet Company, the largest North America based independent branded premium natural pet food company, is home to pet food and treats brands Wellness®, WHIMZEES® by Wellness®, Old Mother Hubbard® by Wellness®, Holistic Select®, Sojos®, and Eagle Pack®. Building on a 100-year legacy, Wellness Pet Company has a singular mission of fulfilling a shared life of wellbeing between pets and pet parents with premium natural nutrition that provides proven health benefits that pets feel, and pet parents can see, because when pets are well, pet parents are, too. Wellness Pet produces proprietary and exclusive formulations at its three state-of-the-art facilities in Indiana, Minnesota, and the Netherlands, supported by a supply chain spanning over 1.2 million distribution points across the globe.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
WellPet NPS
WellPet's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether WellPet's customers would recommend using the product based on a scale of -100 to 100.
WellPet Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
WellPet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Mar 2022 50 | Mar 2022 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WellPet NPS by Gender
WellPet's NPS was rated -33 by Female customers on Comparably.
Female
-33
WellPet's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Male
N/A
WellPet's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
WellPet Customer Reviews
Out of the 2 WellPet customer reviews 1 was positive and 1 was constructive. WellPet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
WellPet Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of WellPet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WellPet Customer Loyalty Score by Gender
WellPet's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
WellPet Product Quality
3/5
WellPet has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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WellPet Product Information
WellPet’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://wellpet.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into WellPet Product Quality
WellPet's Product Quality score was rated highest by Female customers.
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Ranked WellPet Product Quality the Highest
WellPet Product Quality Score by Gender
WellPet's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
WellPet Pricing
WellPet ROI & Value For Money
3/5
WellPet has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into WellPet ROI
WellPet's ROI score was rated highest by Female customers.
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Ranked WellPet ROI the Highest
WellPet ROI Score by Gender
WellPet's ROI score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
WellPet Customer Satisfaction (CSAT)
WellPet Customer Satisfaction (CSAT) Score
34 / 100
WellPet has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WellPet Customer Satisfaction
WellPet's Customer Satisfaction score was rated highest by Female customers.
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Ranked WellPet Customer Satisfaction the Highest
WellPet Customer Satisfaction Score by Gender
WellPet's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WellPet.
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
WellPet Customer Service
3.1/5
WellPet has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About WellPet's Customer Service
Address
200 Ames Pond Drive, Tewksbury, MA 01876
Website
http://wellpet.com
Phone Number
9782895500
WellPet's Social Links
Quick Insights into WellPet Customer Service
WellPet's Customer Service score was rated highest by Female customers.
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Ranked WellPet Customer Service the Highest
WellPet Customer Service Score by Gender
WellPet's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WellPet.
Female
2.6/5
Male
N/A
WellPet as an Employer
4.5/5
WellPet has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
WellPet scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of WellPet would recommend the brand to a friend. ENPS measures how likely WellPet employees would recommend working at WellPet to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
