-67
NPS
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WellRight
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About WellRight's Brand
WellRight is a provider of corporate wellness software and its solutions help increase the physical and mental well being of employees.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
WellRight NPS
WellRight's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether WellRight's customers would recommend using the product based on a scale of -100 to 100.
WellRight Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
WellRight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2023 -66 | Aug 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WellRight Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of WellRight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WellRight Product Quality
3.2/5
WellRight has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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WellRight Product Information
WellRight’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.wellright.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
SaaS
WellRight Pricing
WellRight ROI & Value For Money
2.9/5
WellRight has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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WellRight Customer Satisfaction (CSAT)
WellRight Customer Satisfaction (CSAT) Score
50 / 100
WellRight has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WellRight Customer Service
3/5
WellRight has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About WellRight's Customer Service
Address
233 S Wacker Drive, Suite 5430, Chicago, IL
Website
http://www.wellright.com
Phone Number
3127246907
WellRight as an Employer
2.8/5
WellRight has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WellRight scored a -67 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of WellRight would recommend the brand to a friend. ENPS measures how likely WellRight employees would recommend working at WellRight to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
