-28
NPS
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WellSky
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About WellSky's Brand
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
WellSky NPS
WellSky's Net Promoter Score (NPS) is a -28 with 22% Promoters, 28% Passives, and 50% Detractors. Net Promoter Score tracks whether WellSky's customers would recommend using the product based on a scale of -100 to 100.
WellSky Overall NPS
| 22% | Promoters |
|---|---|
| 28% | Passives |
| 50% | Detractors |
WellSky NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -17 | Aug 2022 | -17 |
Jan 2023 -12 | Jan 2023 | -12 |
Mar 2023 -30 | Mar 2023 | -30 |
May 2023 -18 | May 2023 | -18 |
Jul 2023 -8 | Jul 2023 | -8 |
Sep 2023 -16 | Sep 2023 | -16 |
Jan 2024 -27 | Jan 2024 | -27 |
Mar 2024 -25 | Mar 2024 | -25 |
May 2024 -28 | May 2024 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WellSky Customer Reviews
Out of the 2 WellSky customer reviews 1 was positive and 1 was constructive. WellSky customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
WellSky Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of WellSky users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WellSky Product Quality
3.6/5
WellSky has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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WellSky Product Information
WellSky serves markets in the United States. WellSky supports Web devices and offers products for small, medium, and large sized businesses.
WellSky’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.wellsky.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Quick Insights into WellSky Product Quality
WellSky's Product Quality score was rated highest by customers who have used WellSky's products/services for 1 to 2 Years, and rated lowest by customers who have used WellSky's products/services for Less than 1 Year.
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Ranked WellSky Product Quality the Highest
Ranked WellSky Product Quality the Lowest
WellSky Product Quality Score by Usage
WellSky's Product Quality score was rated the highest by customers who have used WellSky's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WellSky Pricing
WellSky ROI & Value For Money
3.3/5
WellSky has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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WellSky Pricing Plans
WellSky has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses WellSky?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into WellSky ROI
WellSky's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked WellSky ROI the Highest
WellSky ROI Score by Industry
WellSky's ROI score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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WellSky Customer Satisfaction (CSAT)
WellSky Customer Satisfaction (CSAT) Score
61 / 100
WellSky has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
46%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WellSky Customer Service
3.2/5
WellSky has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About WellSky's Customer Service
Website
https://www.wellsky.com
WellSky as an Employer
Consumer vs. Employees
WellSky scored a -28 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of WellSky would recommend the brand to a friend. ENPS measures how likely WellSky employees would recommend working at WellSky to a friend.
Net Promoter Score
-28
NPS Score
| 22% | Promoters |
|---|---|
| 28% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 24% | Promoters |
|---|---|
| 19% | Passive |
| 57% | Detractors |
