-22
NPS
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WellSpan Health
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About WellSpan Health's Brand
Brand at a Glance
75%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
WellSpan Health NPS
WellSpan Health's Net Promoter Score (NPS) is a -22 with 27% Promoters, 24% Passives, and 49% Detractors. Net Promoter Score tracks whether WellSpan Health's customers would recommend using the product based on a scale of -100 to 100.
WellSpan Health Overall NPS
| 27% | Promoters |
|---|---|
| 24% | Passives |
| 49% | Detractors |
WellSpan Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -3 | Jun 2023 | -3 |
Aug 2023 -3 | Aug 2023 | -3 |
Sep 2023 -6 | Sep 2023 | -6 |
Dec 2023 -9 | Dec 2023 | -9 |
Jul 2024 -12 | Jul 2024 | -12 |
Nov 2024 -15 | Nov 2024 | -15 |
Mar 2025 -18 | Mar 2025 | -18 |
Jul 2025 -21 | Jul 2025 | -21 |
Aug 2025 -17 | Aug 2025 | -17 |
Sep 2025 -20 | Sep 2025 | -20 |
Oct 2025 -20 | Oct 2025 | -20 |
Dec 2025 -23 | Dec 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WellSpan Health NPS by Gender
Male customers rated WellSpan Health's NPS 95 points higher than Female customers.
Male
20
WellSpan Health's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
-75
WellSpan Health's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
WellSpan Health NPS by Ethnicity
WellSpan Health's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
WellSpan Health NPS by Age
WellSpan Health's NPS was rated -33 points by customers ages 61-65 on Comparably.
WellSpan Health NPS by Usage
WellSpan Health's NPS was rated the highest by customers who have used WellSpan Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
Over 10 Years -43 | Over 10 Years | -43 |
WellSpan Health Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of WellSpan Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WellSpan Health Customer Loyalty Score by Gender
Male customers rated WellSpan Health's Customer Loyalty score 56% higher than Female customers.
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Male
100%
Yes
Female
44%
Yes
WellSpan Health Customer Loyalty Score by Ethnicity
WellSpan Health's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WellSpan Health.
25
out of 100
Caucasian
WellSpan Health Customer Loyalty Score by Age
WellSpan Health's Customer Loyalty score was rated 70% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WellSpan Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
WellSpan Health Customer Loyalty Score by Usage
WellSpan Health's Customer Loyalty score was rated the highest by customers who have used WellSpan Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WellSpan Health Customer Loyalty Score by Industry
WellSpan Health's Customer Loyalty score was rated 28% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WellSpan Health Product Quality
3/5
WellSpan Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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WellSpan Health Product Information
WellSpan Health’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated WellSpan Health's product the highest.
- Website
- https://www.wellspan.org/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into WellSpan Health Product Quality
WellSpan Health's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked WellSpan Health Product Quality the Highest
Ranked WellSpan Health Product Quality the Lowest
WellSpan Health Product Quality Score by Gender
Male customers rated WellSpan Health's Product Quality score 2.7 stars higher than Female customers.
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Male
4.3/5
Female
1.6/5
WellSpan Health Product Quality Score by Ethnicity
WellSpan Health's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WellSpan Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WellSpan Health Product Quality Score by Age
WellSpan Health's Product Quality score was rated 3.1 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WellSpan Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.1 | 61-65 | 3.1 |
WellSpan Health Product Quality Score by Usage
WellSpan Health's Product Quality score was rated the highest by customers who have used WellSpan Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WellSpan Health Product Quality Score by Industry
WellSpan Health's Product Quality score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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WellSpan Health Pricing
WellSpan Health ROI & Value For Money
2.9/5
WellSpan Health has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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WellSpan Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into WellSpan Health ROI
WellSpan Health's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked WellSpan Health ROI the Highest
Ranked WellSpan Health ROI the Lowest
WellSpan Health ROI Score by Gender
Male customers rated WellSpan Health's ROI score 2.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WellSpan Health.
Male
3.6/5
Female
1.5/5
WellSpan Health ROI Score by Ethnicity
WellSpan Health's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WellSpan Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WellSpan Health ROI Score by Age
WellSpan Health's ROI score was rated 2.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WellSpan Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.5 | 61-65 | 2.5 |
WellSpan Health ROI Score by Usage
WellSpan Health's ROI score was rated the highest by customers who have used WellSpan Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WellSpan Health ROI Score by Industry
WellSpan Health's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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WellSpan Health Customer Satisfaction (CSAT)
WellSpan Health Customer Satisfaction (CSAT) Score
44 / 100
WellSpan Health has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
16%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WellSpan Health Customer Satisfaction
WellSpan Health's Customer Satisfaction score was rated highest by Female customers.
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Ranked WellSpan Health Customer Satisfaction the Highest
WellSpan Health Customer Satisfaction Score by Gender
WellSpan Health's Customer Satisfaction score was rated 28 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WellSpan Health.
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
WellSpan Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WellSpan Health's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WellSpan Health.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
WellSpan Health Customer Satisfaction Score by Usage
WellSpan Health's Customer Satisfaction score was rated 25 points by customers who have used WellSpan Health's products/services for Over 10 Years.
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WellSpan Health Customer Service
3/5
WellSpan Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About WellSpan Health's Customer Service
Website
https://www.wellspan.org/
Quick Insights into WellSpan Health Customer Service
WellSpan Health's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked WellSpan Health's Customer Service score.
Ranked WellSpan Health Customer Service the Highest
Ranked WellSpan Health Customer Service the Lowest
WellSpan Health Customer Service Score by Gender
Male customers rated WellSpan Health's Customer Service score 2.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WellSpan Health.
Male
4/5
Female
1.5/5
WellSpan Health Customer Service Score by Ethnicity
WellSpan Health's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WellSpan Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WellSpan Health Customer Service Score by Age
WellSpan Health's Customer Service score was rated 2.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WellSpan Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.8 | 61-65 | 2.8 |
WellSpan Health Customer Service Score by Usage
WellSpan Health's Customer Service score was rated the highest by customers who have used WellSpan Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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WellSpan Health Customer Service Score by Industry
WellSpan Health's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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WellSpan Health as an Employer
4.1/5
WellSpan Health has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
WellSpan Health scored a -22 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of WellSpan Health would recommend the brand to a friend. ENPS measures how likely WellSpan Health employees would recommend working at WellSpan Health to a friend.
Net Promoter Score
-22
NPS Score
| 27% | Promoters |
|---|---|
| 24% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 52% | Promoters |
|---|---|
| 17% | Passive |
| 31% | Detractors |
