-27
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wellstar Health System
Marketing or Exec? Claim Your Free Account
About Wellstar Health System's Brand
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Wellstar Health System NPS
Wellstar Health System's Net Promoter Score (NPS) is a -27 with 31% Promoters, 11% Passives, and 58% Detractors. Net Promoter Score tracks whether Wellstar Health System's customers would recommend using the product based on a scale of -100 to 100.
Wellstar Health System Overall NPS
| 31% | Promoters |
|---|---|
| 11% | Passives |
| 58% | Detractors |
Wellstar Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -27 | May 2024 | -27 |
Aug 2024 -29 | Aug 2024 | -29 |
Sep 2024 -27 | Sep 2024 | -27 |
Oct 2024 -28 | Oct 2024 | -28 |
Nov 2024 -28 | Nov 2024 | -28 |
Mar 2025 -30 | Mar 2025 | -30 |
May 2025 -28 | May 2025 | -28 |
Jun 2025 -28 | Jun 2025 | -28 |
Aug 2025 -28 | Aug 2025 | -28 |
Sep 2025 -28 | Sep 2025 | -28 |
Dec 2025 -28 | Dec 2025 | -28 |
Jan 2026 -28 | Jan 2026 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wellstar Health System NPS by Gender
Female customers rated Wellstar Health System's NPS 6 points higher than Male customers.
Male
-72
Wellstar Health System's NPS was rated -72 by Male customers on Comparably.
7%
Promoters
14%
Passives
79%
Detractors
Female
-66
Wellstar Health System's NPS was rated -66 by Female customers on Comparably.
10%
Promoters
14%
Passives
76%
Detractors
Wellstar Health System NPS by Ethnicity
Wellstar Health System's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
African American/Black -39 | African American/Black | -39 |
Other -100 | Other | -100 |
Wellstar Health System NPS by Age
Wellstar Health System's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Wellstar Health System NPS by Usage
Wellstar Health System's NPS was rated the highest by customers who have used Wellstar Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -55 | Over 10 Years | -55 |
Wellstar Health System Customer Reviews
Out of the 11 Wellstar Health System customer reviews 4 were positive and 7 were constructive. Wellstar Health System customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Wellstar Health System Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Wellstar Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wellstar Health System Customer Loyalty Score by Gender
Female customers rated Wellstar Health System's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wellstar Health System.
Male
55%
Yes
Female
69%
Yes
Wellstar Health System Customer Loyalty Score by Ethnicity
Wellstar Health System's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wellstar Health System.
70
out of 100
Caucasian
78
out of 100
African American/Black
28
out of 100
Other
Wellstar Health System Customer Loyalty Score by Age
Wellstar Health System's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wellstar Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 40% | 36-40 | 40% |
51-55 73% | 51-55 | 73% |
56-60 55% | 56-60 | 55% |
61-65 60% | 61-65 | 60% |
66+ 100% | 66+ | 100% |
Wellstar Health System Customer Loyalty Score by Usage
Wellstar Health System's Customer Loyalty score was rated the highest by customers who have used Wellstar Health System's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wellstar Health System Customer Loyalty Score by Industry
Wellstar Health System's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Wellstar Health System Product Quality
2.6/5
Wellstar Health System has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Wellstar Health System's overall Product Quality score rated by its users and customers.
Wellstar Health System Product Information
Wellstar Health System’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wellstar Health System's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Wellstar Health System the lowest at 2.
- Website
- http://www.wellstar.org
- Company Size
- 10,000+ Employees
Quick Insights into Wellstar Health System Product Quality
Wellstar Health System's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Wellstar Health System's Product Quality.
Ranked Wellstar Health System Product Quality the Highest
Ranked Wellstar Health System Product Quality the Lowest
Wellstar Health System Product Quality Score by Gender
Male customers rated Wellstar Health System's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wellstar Health System.
Male
2.1/5
Female
1.8/5
Wellstar Health System Product Quality Score by Ethnicity
Wellstar Health System's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wellstar Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 2 | Other | 2 |
Wellstar Health System Product Quality Score by Age
Wellstar Health System's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wellstar Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 2.8 | 36-40 | 2.8 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Wellstar Health System Product Quality Score by Usage
Wellstar Health System's Product Quality score was rated the highest by customers who have used Wellstar Health System's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wellstar Health System Product Quality Score by Industry
Wellstar Health System's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Wellstar Health System Pricing
Wellstar Health System ROI & Value For Money
2.4/5
Wellstar Health System has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wellstar Health System's overall ROI score rated by its users and customers.
Wellstar Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Wellstar Health System.
Quick Insights into Wellstar Health System ROI
Wellstar Health System's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wellstar Health System's ROI score.
Ranked Wellstar Health System ROI the Highest
Ranked Wellstar Health System ROI the Lowest
Wellstar Health System ROI Score by Gender
Female customers rated Wellstar Health System's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wellstar Health System.
Male
1.5/5
Female
1.7/5
Wellstar Health System ROI Score by Ethnicity
Wellstar Health System's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wellstar Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
Wellstar Health System ROI Score by Age
Wellstar Health System's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wellstar Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
36-40 2.8 | 36-40 | 2.8 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Wellstar Health System ROI Score by Usage
Wellstar Health System's ROI score was rated the highest by customers who have used Wellstar Health System's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wellstar Health System ROI Score by Industry
Wellstar Health System's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Wellstar Health System Customer Satisfaction (CSAT)
Wellstar Health System Customer Satisfaction (CSAT) Score
34 / 100
Wellstar Health System has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wellstar Health System Customer Satisfaction
Wellstar Health System's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wellstar Health System's Customer Satisfaction.
Ranked Wellstar Health System Customer Satisfaction the Highest
Ranked Wellstar Health System Customer Satisfaction the Lowest
Wellstar Health System Customer Satisfaction Score by Gender
Female customers rated Wellstar Health System's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wellstar Health System.
10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 70% |
25 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 19% | |
Very Dissatisfied | 52% |
Wellstar Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wellstar Health System's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wellstar Health System.
18 / 100
Very Satisfied
5%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
59%
CSAT according to African American/Black
Wellstar Health System's Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wellstar Health System.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to Other
Wellstar Health System's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wellstar Health System.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
Wellstar Health System Customer Satisfaction Score by Age
Wellstar Health System's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wellstar Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 20% |
Wellstar Health System Customer Satisfaction Score by Usage
Wellstar Health System's Customer Satisfaction score was rated the highest by customers who have used Wellstar Health System's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Wellstar Health System Customer Satisfaction Score by Industry
Wellstar Health System's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Wellstar Health System Customer Satisfaction Score by Industry",
"text": "Wellstar Health System's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Wellstar Health System's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Wellstar Health System's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Wellstar Health System's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Legal",
"groupId": 529,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Wellstar Health System's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
}
]
}Wellstar Health System Customer Service
2.3/5
Wellstar Health System has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wellstar Health System's overall Customer Service score rated by its users and customers.
About Wellstar Health System's Customer Service
Website
http://www.wellstar.org
Quick Insights into Wellstar Health System Customer Service
Wellstar Health System's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Wellstar Health System's Customer Service score.
Ranked Wellstar Health System Customer Service the Highest
Ranked Wellstar Health System Customer Service the Lowest
Wellstar Health System Customer Service Score by Gender
Female customers rated Wellstar Health System's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wellstar Health System.
Male
1.5/5
Female
1.6/5
Wellstar Health System Customer Service Score by Ethnicity
Wellstar Health System's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wellstar Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.9 | Other | 1.9 |
Wellstar Health System Customer Service Score by Age
Wellstar Health System's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wellstar Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 2.6 | 36-40 | 2.6 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Wellstar Health System Customer Service Score by Usage
Wellstar Health System's Customer Service score was rated the highest by customers who have used Wellstar Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wellstar Health System Customer Service Score by Industry
Wellstar Health System's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Wellstar Health System as an Employer
2.6/5
Wellstar Health System has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Wellstar Health System
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wellstar Health System scored a -27 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Wellstar Health System would recommend the brand to a friend. ENPS measures how likely Wellstar Health System employees would recommend working at Wellstar Health System to a friend.
Net Promoter Score
-27
NPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
