0
NPS
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Brand Page
Welltok
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About Welltok's Brand
Welltok’s Caf Well Health Optimization Platform provides consumers with personalized guidance and incentives to optimize their health.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
4.2/5
Customer Service
Welltok NPS
Welltok's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Welltok's customers would recommend using the product based on a scale of -100 to 100.
Welltok Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Welltok NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -50 | Mar 2021 | -50 |
Nov 2021 0 | Nov 2021 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Welltok Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Welltok users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Welltok Product Quality
3.2/5
Welltok has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Welltok's overall Product Quality score rated by its users and customers.
Welltok Product Information
Welltok’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://welltok.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Sports & Entertainment
Welltok Pricing
Welltok ROI & Value For Money
3.6/5
Welltok has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Welltok's overall ROI score rated by its users and customers.
Welltok Customer Satisfaction (CSAT)
Welltok Customer Satisfaction (CSAT) Score
100 / 100
Welltok has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Welltok Customer Service
4.2/5
Welltok has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Welltok's overall Customer Service score rated by its users and customers.
About Welltok's Customer Service
Address
Welltok, Inc., 1675 Larimer Street, Suite 300, Denver, CO
Website
http://welltok.com/
Phone Number
(888) 935-5865
Welltok as an Employer
2.8/5
Welltok has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Welltok scored a 0 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Welltok would recommend the brand to a friend. ENPS measures how likely Welltok employees would recommend working at Welltok to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
