0
NPS
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Welltower Inc
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About Welltower Inc's Brand
WelltowerT is a recognized leader in providing consistent, low-cost capital to fund health care infrastructure and real estate.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Welltower Inc NPS
Welltower Inc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Welltower Inc's customers would recommend using the product based on a scale of -100 to 100.
Welltower Inc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Welltower Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Welltower Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Welltower Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Welltower Inc Product Quality
3.7/5
Welltower Inc has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Welltower Inc's overall Product Quality score rated by its users and customers.
Welltower Inc Product Information
Welltower Inc’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://welltower.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Real Estate
SaaS
Welltower Inc Pricing
Welltower Inc ROI & Value For Money
4.2/5
Welltower Inc has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Welltower Inc Customer Satisfaction (CSAT)
Welltower Inc Customer Satisfaction (CSAT) Score
50 / 100
Welltower Inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Welltower Inc Customer Service
4.2/5
Welltower Inc has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Welltower Inc's Customer Service
Address
Welltower Inc., 4500 Dorr Street, Toledo, OH 43615-4040
Website
http://welltower.com
Welltower Inc as an Employer
3.5/5
Welltower Inc has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Welltower Inc scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Welltower Inc would recommend the brand to a friend. ENPS measures how likely Welltower Inc employees would recommend working at Welltower Inc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
