55
NPS
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Welocalize
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About Welocalize's Brand
Welocalize provides translation supply chain management solutions that deliver market-ready, translated content.
Brand at a Glance
90%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Welocalize NPS
Welocalize's Net Promoter Score (NPS) is a 55 with 64% Promoters, 27% Passives, and 9% Detractors. Net Promoter Score tracks whether Welocalize's customers would recommend using the product based on a scale of -100 to 100.
Welocalize Overall NPS
| 64% | Promoters |
|---|---|
| 27% | Passives |
| 9% | Detractors |
Welocalize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Jul 2021 25 | Jul 2021 | 25 |
May 2022 40 | May 2022 | 40 |
Dec 2022 49 | Dec 2022 | 49 |
Mar 2023 57 | Mar 2023 | 57 |
Apr 2024 55 | Apr 2024 | 55 |
Jul 2024 50 | Jul 2024 | 50 |
Feb 2025 54 | Feb 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Welocalize Customer Reviews
Out of the 2 Welocalize customer reviews 2 were positive and 0 were constructive. Welocalize customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Welocalize Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Welocalize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Welocalize Product Quality
3.9/5
Welocalize has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Welocalize Product Information
Welocalize’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.welocalize.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Education
Small Business Services
Welocalize Pricing
Welocalize ROI & Value For Money
3.8/5
Welocalize has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Welocalize Customer Satisfaction (CSAT)
Welocalize Customer Satisfaction (CSAT) Score
100 / 100
Welocalize has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Welocalize Customer Service
4/5
Welocalize has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Welocalize's overall Customer Service score rated by its users and customers.
About Welocalize's Customer Service
Address
241 East 4th St., Frederick, MD 21701
Website
http://www.welocalize.com
Phone Number
1(800)370-9515
Welocalize as an Employer
2.7/5
Welocalize has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Welocalize scored a 55 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Welocalize would recommend the brand to a friend. ENPS measures how likely Welocalize employees would recommend working at Welocalize to a friend.
Net Promoter Score
55
NPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
