54
NPS
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Wema Bank
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About Wema Bank's Brand
Provider of banking financial services. The company is a commercial bank providing various banking and financial services to corporate and individual customers. Its services include granting of loans and advances, corporate finance and money market activities.
Brand at a Glance
88%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Wema Bank NPS
Wema Bank's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether Wema Bank's customers would recommend using the product based on a scale of -100 to 100.
Wema Bank Overall NPS
| 69% | Promoters |
|---|---|
| 16% | Passives |
| 15% | Detractors |
Wema Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 61 | Apr 2024 | 61 |
Jun 2024 58 | Jun 2024 | 58 |
Jul 2024 58 | Jul 2024 | 58 |
Aug 2024 61 | Aug 2024 | 61 |
Sep 2024 59 | Sep 2024 | 59 |
Oct 2024 50 | Oct 2024 | 50 |
Dec 2024 52 | Dec 2024 | 52 |
Jan 2025 53 | Jan 2025 | 53 |
Mar 2025 55 | Mar 2025 | 55 |
May 2025 52 | May 2025 | 52 |
Oct 2025 52 | Oct 2025 | 52 |
Nov 2025 54 | Nov 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wema Bank NPS by Gender
Female customers rated Wema Bank's NPS 22 points higher than Male customers.
Male
70
Wema Bank's NPS was rated 70 by Male customers on Comparably.
70%
Promoters
30%
Passives
0%
Detractors
Female
92
Wema Bank's NPS was rated 92 by Female customers on Comparably.
92%
Promoters
8%
Passives
0%
Detractors
Wema Bank NPS by Ethnicity
Wema Bank's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
Other 92 | Other | 92 |
Wema Bank NPS by Age
Wema Bank's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Wema Bank NPS by Usage
Wema Bank's NPS was rated the highest by customers who have used Wema Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
Wema Bank Customer Reviews
Out of the 6 Wema Bank customer reviews 6 were positive and 0 were constructive. Wema Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Wema Bank Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Wema Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wema Bank Customer Loyalty Score by Gender
Male customers rated Wema Bank's Customer Loyalty score 7% higher than Female customers.
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Male
100%
Yes
Female
93%
Yes
Wema Bank Customer Loyalty Score by Ethnicity
Wema Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wema Bank.
100
out of 100
African American/Black
93
out of 100
Other
Wema Bank Customer Loyalty Score by Age
Wema Bank's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 89% | 26-30 | 89% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Wema Bank Customer Loyalty Score by Usage
Wema Bank's Customer Loyalty score was rated the highest by customers who have used Wema Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wema Bank Customer Loyalty Score by Industry
Wema Bank's Customer Loyalty score was rated 100% by both Accounting and Banking and Financial Services industry customers.
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Wema Bank Product Quality
4.2/5
Wema Bank has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Wema Bank Product Information
Wema Bank’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Wema Bank's product the highest.
- Website
- https://www.wemabank.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Wema Bank Product Quality
Wema Bank's Product Quality score was rated highest by customers who have used Wema Bank's products/services for Over 10 Years, and rated lowest by customers who have used Wema Bank's products/services for Less than 1 Year.
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Ranked Wema Bank Product Quality the Highest
Ranked Wema Bank Product Quality the Lowest
Wema Bank Product Quality Score by Gender
Wema Bank's Product Quality score was rated 4.6 by both Female and Male customers on Comparably.
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Male
4.6/5
Female
4.6/5
Wema Bank Product Quality Score by Ethnicity
Wema Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wema Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.9 | African American/Black | 4.9 |
Other 4.4 | Other | 4.4 |
Wema Bank Product Quality Score by Age
Wema Bank's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wema Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.5 | 36-40 | 4.5 |
Wema Bank Product Quality Score by Usage
Wema Bank's Product Quality score was rated the highest by customers who have used Wema Bank's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Wema Bank Product Quality Score by Industry
Wema Bank's Product Quality score was rated 4.6 stars by both Accounting and Banking and Financial Services industry customers.
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Wema Bank Pricing
Wema Bank ROI & Value For Money
4/5
Wema Bank has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Wema Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Wema Bank.
Quick Insights into Wema Bank ROI
Wema Bank's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Wema Bank's products/services for Less than 1 Year.
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Ranked Wema Bank ROI the Highest
Ranked Wema Bank ROI the Lowest
Wema Bank ROI Score by Gender
Female customers rated Wema Bank's ROI score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
Wema Bank ROI Score by Ethnicity
Wema Bank's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wema Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Other 4.6 | Other | 4.6 |
Wema Bank ROI Score by Age
Wema Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wema Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.9 | 36-40 | 4.9 |
Wema Bank ROI Score by Usage
Wema Bank's ROI score was rated the highest by customers who have used Wema Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Wema Bank ROI Score by Industry
Wema Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Wema Bank Customer Satisfaction (CSAT)
Wema Bank Customer Satisfaction (CSAT) Score
93 / 100
Wema Bank has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
37%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wema Bank Customer Satisfaction
Wema Bank's Customer Satisfaction score was rated highest by customers who have used Wema Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used Wema Bank's products/services for Over 10 Years.
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Ranked Wema Bank Customer Satisfaction the Highest
Ranked Wema Bank Customer Satisfaction the Lowest
Wema Bank Customer Satisfaction Score by Gender
Wema Bank's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wema Bank.
100 / 100
MaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Wema Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Wema Bank's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
89%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Wema Bank's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wema Bank.
100 / 100
Very Satisfied
54%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Wema Bank Customer Satisfaction Score by Age
Wema Bank's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wema Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% |
Wema Bank Customer Satisfaction Score by Usage
Wema Bank's Customer Satisfaction score was rated 100 points by customers who have used Wema Bank's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Wema Bank Customer Satisfaction Score by Industry
Wema Bank's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
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"title": "Wema Bank Customer Satisfaction Score by Industry",
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"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Wema Bank Customer Service
4.1/5
Wema Bank has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Wema Bank's Customer Service
Address
Wema Towers, Lagos, 100221 Nigeria
Website
https://www.wemabank.com
Phone Number
+23412778627
Wema Bank's Social Links
Quick Insights into Wema Bank Customer Service
Wema Bank's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Accounting industry.
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Ranked Wema Bank Customer Service the Highest
Ranked Wema Bank Customer Service the Lowest
Wema Bank Customer Service Score by Gender
Female customers rated Wema Bank's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wema Bank.
Male
4.1/5
Female
4.6/5
Wema Bank Customer Service Score by Ethnicity
Wema Bank's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wema Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 4.5 | Other | 4.5 |
Wema Bank Customer Service Score by Age
Wema Bank's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wema Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4.1 | 36-40 | 4.1 |
Wema Bank Customer Service Score by Usage
Wema Bank's Customer Service score was rated the highest by customers who have used Wema Bank's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Wema Bank Customer Service Score by Industry
Wema Bank's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Wema Bank as an Employer
Consumer vs. Employees
Wema Bank scored a 54 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Wema Bank would recommend the brand to a friend. ENPS measures how likely Wema Bank employees would recommend working at Wema Bank to a friend.
Net Promoter Score
54
NPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
