-50
NPS
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Wentworth-Douglass Hospital
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About Wentworth-Douglass Hospital's Brand
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Wentworth-Douglass Hospital NPS
Wentworth-Douglass Hospital's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Wentworth-Douglass Hospital's customers would recommend using the product based on a scale of -100 to 100.
Wentworth-Douglass Hospital Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Wentworth-Douglass Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Feb 2024 -50 | Feb 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wentworth-Douglass Hospital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Wentworth-Douglass Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wentworth-Douglass Hospital Product Quality
2.5/5
Wentworth-Douglass Hospital has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Wentworth-Douglass Hospital Product Information
Wentworth-Douglass Hospital’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.wdhospital.com
- Company Size
- 1,001-5,000 Employees
Wentworth-Douglass Hospital Pricing
Wentworth-Douglass Hospital ROI & Value For Money
3.1/5
Wentworth-Douglass Hospital has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Wentworth-Douglass Hospital Customer Satisfaction (CSAT)
Wentworth-Douglass Hospital Customer Satisfaction (CSAT) Score
50 / 100
Wentworth-Douglass Hospital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wentworth-Douglass Hospital Customer Service
2.6/5
Wentworth-Douglass Hospital has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Wentworth-Douglass Hospital's Customer Service
Address
Dover, NH
Website
https://www.wdhospital.com
Wentworth-Douglass Hospital as an Employer
Consumer vs. Employees
Wentworth-Douglass Hospital scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Wentworth-Douglass Hospital would recommend the brand to a friend. ENPS measures how likely Wentworth-Douglass Hospital employees would recommend working at Wentworth-Douglass Hospital to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
