58
NPS
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Brand Page
Wepow
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About Wepow's Brand
Wepow connects candidates and hiring teams through easy-to-use video interviewing solutions. Organizations regain time, reduce costs and recruit effectively.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Wepow NPS
Wepow's Net Promoter Score (NPS) is a 58 with 72% Promoters, 14% Passives, and 14% Detractors. Net Promoter Score tracks whether Wepow's customers would recommend using the product based on a scale of -100 to 100.
Wepow Overall NPS
| 72% | Promoters |
|---|---|
| 14% | Passives |
| 14% | Detractors |
Wepow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
May 2022 58 | May 2022 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wepow NPS by Usage
Wepow's NPS was rated the highest by customers who have used Wepow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Wepow Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wepow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wepow Product Quality
4/5
Wepow has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wepow's overall Product Quality score rated by its users and customers.
Wepow Product Information
Wepow serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Wepow supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Wepow’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.wepow.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Product Type
Video Interview Software
Wepow Pricing
Wepow ROI & Value For Money
4.2/5
Wepow has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Wepow's overall ROI score rated by its users and customers.
Wepow Pricing Plans
Wepow has a pricing structure that accommodates medium and large businesses. Starting from $500/month, Wepow uses a subscription model and offers the following: Professional: Starts at $950/month (billed annually) for up to 10 users and 1 team. and Enterprise: Custom pricing, contact Wepow directly for detailed pricing..
Who Uses Wepow?
Medium Businesses
Large Enterprises
Wepow Customer Satisfaction (CSAT)
Wepow Customer Satisfaction (CSAT) Score
100 / 100
Wepow has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wepow Customer Service
3.7/5
Wepow has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wepow's overall Customer Service score rated by its users and customers.
About Wepow's Customer Service
Address
275 Shoreline Drive, Suite 505, Redwood City, CA 94065
Website
http://www.wepow.com
Phone Number
6509803370
