31
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wesco
Marketing or Exec? Claim Your Free Account
About Wesco's Brand
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Wesco NPS
Wesco's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether Wesco's customers would recommend using the product based on a scale of -100 to 100.
Wesco Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
Wesco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 48 | May 2023 | 48 |
Aug 2023 40 | Aug 2023 | 40 |
Oct 2023 38 | Oct 2023 | 38 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 33 | May 2024 | 33 |
Aug 2024 36 | Aug 2024 | 36 |
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 33 | Dec 2024 | 33 |
Feb 2025 28 | Feb 2025 | 28 |
May 2025 28 | May 2025 | 28 |
Nov 2025 30 | Nov 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wesco NPS by Gender
Wesco's NPS was rated 45 by Male customers on Comparably.
Male
45
Wesco's NPS was rated 45 by Male customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Female
N/A
Wesco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wesco NPS by Ethnicity
Wesco's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Other -67 | Other | -67 |
Wesco NPS by Age
Wesco's NPS was rated 67 points by customers ages 36-40 on Comparably.
Wesco NPS by Usage
Wesco's NPS was rated 0 points by customers who have used Wesco's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Wesco Customer Reviews
Out of the 5 Wesco customer reviews 4 were positive and 1 was constructive. Wesco customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Wesco Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Wesco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wesco Customer Loyalty Score by Gender
Wesco's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wesco.
Male
100%
Yes
Female
N/A
Yes
Wesco Customer Loyalty Score by Ethnicity
Wesco's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wesco.
100
out of 100
Caucasian
70
out of 100
Other
Wesco Customer Loyalty Score by Age
Wesco's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wesco.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Wesco Customer Loyalty Score by Industry
Wesco's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Wesco Product Quality
4.1/5
Wesco has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco's overall Product Quality score rated by its users and customers.
Wesco Product Information
Wesco’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wesco's product the highest.
- Website
- http://www.wescoodisha.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Wesco Product Quality
Wesco's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wesco's Product Quality.
Ranked Wesco Product Quality the Highest
Ranked Wesco Product Quality the Lowest
Wesco Product Quality Score by Gender
Wesco's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wesco.
Male
4.5/5
Female
N/A
Wesco Product Quality Score by Ethnicity
Wesco's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wesco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 3 | Other | 3 |
Wesco Product Quality Score by Age
Wesco's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wesco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
Wesco Product Quality Score by Industry
Wesco's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Wesco Pricing
Wesco ROI & Value For Money
3.7/5
Wesco has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco's overall ROI score rated by its users and customers.
Wesco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Wesco ROI
Wesco's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wesco's ROI score.
Ranked Wesco ROI the Highest
Ranked Wesco ROI the Lowest
Wesco ROI Score by Gender
Wesco's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wesco.
Male
3.7/5
Female
N/A
Wesco ROI Score by Ethnicity
Wesco's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wesco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Other 1.8 | Other | 1.8 |
Wesco ROI Score by Age
Wesco's ROI score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wesco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
Wesco ROI Score by Industry
Wesco's ROI score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Wesco Customer Satisfaction (CSAT)
Wesco Customer Satisfaction (CSAT) Score
72 / 100
Wesco has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
24%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wesco Customer Satisfaction
Wesco's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wesco's Customer Satisfaction.
Ranked Wesco Customer Satisfaction the Highest
Ranked Wesco Customer Satisfaction the Lowest
Wesco Customer Satisfaction Score by Gender
Wesco's Customer Satisfaction score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wesco.
87 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Wesco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wesco's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wesco.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Wesco's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wesco.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Wesco Customer Satisfaction Score by Age
Wesco's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wesco.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Wesco Customer Satisfaction Score by Industry
Wesco's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Wesco Customer Satisfaction Score by Industry",
"text": "Wesco's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Wesco's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Wesco Customer Service
4/5
Wesco has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco's overall Customer Service score rated by its users and customers.
About Wesco's Customer Service
Website
http://www.wescoodisha.com/
Quick Insights into Wesco Customer Service
Wesco's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wesco's Customer Service score.
Ranked Wesco Customer Service the Highest
Ranked Wesco Customer Service the Lowest
Wesco Customer Service Score by Gender
Wesco's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wesco.
Male
4.1/5
Female
N/A
Wesco Customer Service Score by Ethnicity
Wesco's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wesco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 2.1 | Other | 2.1 |
Wesco Customer Service Score by Age
Wesco's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wesco.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Wesco Customer Service Score by Industry
Wesco's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Wesco as an Employer
3.4/5
Wesco has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Wesco scored a 31 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wesco would recommend the brand to a friend. ENPS measures how likely Wesco employees would recommend working at Wesco to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
