100
NPS
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Wesco Aircraft Holdings
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About Wesco Aircraft Holdings' Brand
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Wesco Aircraft Holdings NPS
Wesco Aircraft Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Wesco Aircraft Holdings's customers would recommend using the product based on a scale of -100 to 100.
Wesco Aircraft Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Wesco Aircraft Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wesco Aircraft Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wesco Aircraft Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wesco Aircraft Holdings Product Quality
5/5
Wesco Aircraft Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Wesco Aircraft Holdings Product Information
Wesco Aircraft Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
Wesco Aircraft Holdings Pricing
Wesco Aircraft Holdings ROI & Value For Money
3/5
Wesco Aircraft Holdings has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Wesco Aircraft Holdings Customer Satisfaction (CSAT)
Wesco Aircraft Holdings Customer Satisfaction (CSAT) Score
100 / 100
Wesco Aircraft Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wesco Aircraft Holdings Customer Service
3/5
Wesco Aircraft Holdings has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco Aircraft Holdings' overall Customer Service score rated by its users and customers.
Consumer vs. Employees
Wesco Aircraft Holdings scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Wesco Aircraft Holdings would recommend the brand to a friend. ENPS measures how likely Wesco Aircraft Holdings employees would recommend working at Wesco Aircraft Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
