-34
NPS
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Brand Page
West Bend
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About West Bend's Brand
West Bend(R), a leading developer of electric kitchen appliances, has been in business since 1911.
Brand at a Glance
85%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
West Bend NPS
West Bend's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether West Bend's customers would recommend using the product based on a scale of -100 to 100.
West Bend Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
West Bend NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West Bend NPS by Ethnicity
West Bend's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
West Bend NPS by Usage
West Bend's NPS was rated -100 points by customers who have used West Bend's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
West Bend Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of West Bend users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
West Bend Customer Loyalty Score by Ethnicity
West Bend's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of West Bend.
100
out of 100
Caucasian
West Bend Customer Loyalty Score by Usage
West Bend's Customer Loyalty score was rated 100% by customers who have used West Bend's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
West Bend Product Quality
2.1/5
West Bend has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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West Bend Product Information
West Bend’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://westbend.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into West Bend Product Quality
West Bend's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked West Bend's Product Quality.
Ranked West Bend Product Quality the Highest
West Bend Product Quality Score by Ethnicity
West Bend's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of West Bend.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
West Bend Product Quality Score by Usage
West Bend's Product Quality score was rated 1.5 stars by customers who have used West Bend's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
West Bend Pricing
West Bend ROI & Value For Money
1.9/5
West Bend has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into West Bend ROI
West Bend's ROI score was rated highest by Caucasian customers.
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Ranked West Bend ROI the Highest
West Bend ROI Score by Ethnicity
West Bend's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of West Bend.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
West Bend ROI Score by Usage
West Bend's ROI score was rated 1.5 stars by customers who have used West Bend's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
West Bend Customer Satisfaction (CSAT)
West Bend Customer Satisfaction (CSAT) Score
33 / 100
West Bend has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into West Bend Customer Satisfaction
West Bend's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked West Bend's Customer Satisfaction.
Ranked West Bend Customer Satisfaction the Highest
West Bend Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
West Bend's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of West Bend.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
West Bend Customer Satisfaction Score by Usage
West Bend's Customer Satisfaction score was rated 0 points by customers who have used West Bend's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
West Bend Customer Service
2.1/5
West Bend has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About West Bend's Customer Service
Address
PO Box 53, West Bend, WI
Website
http://westbend.com
Phone Number
(262) 334-6848
Quick Insights into West Bend Customer Service
West Bend's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked West Bend's Customer Service score.
Ranked West Bend Customer Service the Highest
West Bend Customer Service Score by Ethnicity
West Bend's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of West Bend.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
West Bend Customer Service Score by Usage
West Bend's Customer Service score was rated 1.5 stars by customers who have used West Bend's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
West Bend as an Employer
Consumer vs. Employees
West Bend scored a -34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of West Bend would recommend the brand to a friend. ENPS measures how likely West Bend employees would recommend working at West Bend to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
