-100
NPS
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West Fraser Timber Company
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About West Fraser Timber Company's Brand
Manufacturer of wood products. The company's wood products include building wood, lumber, wooden panels, engineered wood, pulp, paper and other related products enabling builders to build architectural structures.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
West Fraser Timber Company NPS
West Fraser Timber Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether West Fraser Timber Company's customers would recommend using the product based on a scale of -100 to 100.
West Fraser Timber Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
West Fraser Timber Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West Fraser Timber Company Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of West Fraser Timber Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
West Fraser Timber Company Product Quality
1.5/5
West Fraser Timber Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock West Fraser Timber Company's overall Product Quality score rated by its users and customers.
West Fraser Timber Company Product Information
West Fraser Timber Company’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.westfraser.com
- Company Size
- 5,001-10,000 Employees
West Fraser Timber Company Pricing
West Fraser Timber Company ROI & Value For Money
1.5/5
West Fraser Timber Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock West Fraser Timber Company's overall ROI score rated by its users and customers.
West Fraser Timber Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
West Fraser Timber Company Customer Service
1.5/5
West Fraser Timber Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock West Fraser Timber Company's overall Customer Service score rated by its users and customers.
About West Fraser Timber Company's Customer Service
Address
858 Beatty Street, Vancouver, V6B 1C1
Website
www.westfraser.com
Phone Number
7
Consumer vs. Employees
West Fraser Timber Company scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of West Fraser Timber Company would recommend the brand to a friend. ENPS measures how likely West Fraser Timber Company employees would recommend working at West Fraser Timber Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
