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NPS
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Brand Page
West Shore Home
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About West Shore Home's Brand
Brand at a Glance
10%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
West Shore Home NPS
West Shore Home's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether West Shore Home's customers would recommend using the product based on a scale of -100 to 100.
West Shore Home Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
West Shore Home NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
Aug 2025 -33 | Aug 2025 | -33 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West Shore Home Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of West Shore Home users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
West Shore Home Product Quality
3.4/5
West Shore Home has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock West Shore Home's overall Product Quality score rated by its users and customers.
West Shore Home Product Information
West Shore Home’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.westshorehome.com
- Company Size
- 501-1,000 Employees
West Shore Home Pricing
West Shore Home ROI & Value For Money
2.7/5
West Shore Home has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock West Shore Home's overall ROI score rated by its users and customers.
West Shore Home Customer Satisfaction (CSAT)
West Shore Home Customer Satisfaction (CSAT) Score
67 / 100
West Shore Home has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
West Shore Home Customer Service
3/5
West Shore Home has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock West Shore Home's overall Customer Service score rated by its users and customers.
About West Shore Home's Customer Service
Website
http://www.westshorehome.com
West Shore Home as an Employer
Consumer vs. Employees
West Shore Home scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of West Shore Home would recommend the brand to a friend. ENPS measures how likely West Shore Home employees would recommend working at West Shore Home to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
