5
NPS
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Westat
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About Westat's Brand
Global research firm
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Westat NPS
Westat's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether Westat's customers would recommend using the product based on a scale of -100 to 100.
Westat Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
Westat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 33 | Dec 2022 | 33 |
Jan 2023 30 | Jan 2023 | 30 |
Apr 2023 27 | Apr 2023 | 27 |
May 2023 33 | May 2023 | 33 |
Jul 2023 22 | Jul 2023 | 22 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 27 | Sep 2023 | 27 |
Apr 2024 19 | Apr 2024 | 19 |
Jul 2024 12 | Jul 2024 | 12 |
Dec 2024 5 | Dec 2024 | 5 |
Mar 2025 5 | Mar 2025 | 5 |
Nov 2025 4 | Nov 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westat NPS by Gender
Male customers rated Westat's NPS 17 points higher than Female customers.
Male
0
Westat's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-17
Westat's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Westat NPS by Ethnicity
Westat's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Westat NPS by Age
Westat's NPS was rated -25 points by customers ages 46-50 on Comparably.
Westat NPS by Usage
Westat's NPS was rated the highest by customers who have used Westat's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Westat Customer Reviews
Out of the 2 Westat customer reviews 2 were positive and 0 were constructive. Westat customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Westat Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Westat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Westat Customer Loyalty Score by Gender
Female customers rated Westat's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Westat Customer Loyalty Score by Ethnicity
Westat's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Westat.
33
out of 100
Caucasian
Westat Customer Loyalty Score by Age
Westat's Customer Loyalty score was rated 55% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
Westat Customer Loyalty Score by Usage
Westat's Customer Loyalty score was rated the highest by customers who have used Westat's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Westat Customer Loyalty Score by Industry
Westat's Customer Loyalty score was rated 40% by Education industry customers.
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Westat Product Quality
3.7/5
Westat has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Westat Product Information
Westat’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Westat's product the highest.
- Website
- https://www.westat.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Quick Insights into Westat Product Quality
Westat's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Westat Product Quality the Highest
Ranked Westat Product Quality the Lowest
Westat Product Quality Score by Gender
Female customers rated Westat's Product Quality score 0.8 stars higher than Male customers.
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Male
3.1/5
Female
3.9/5
Westat Product Quality Score by Ethnicity
Westat's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Westat.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Westat Product Quality Score by Age
Westat's Product Quality score was rated 4.5 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Westat Product Quality Score by Usage
Westat's Product Quality score was rated the highest by customers who have used Westat's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Westat Product Quality Score by Industry
Westat's Product Quality score was rated 3.1 stars by Education industry customers.
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Westat Pricing
Westat ROI & Value For Money
3.6/5
Westat has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Westat Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Westat ROI
Westat's ROI score was rated highest by customers who have used Westat's products/services for Less than 1 Year, and rated lowest by customers who have used Westat's products/services for 2 to 5 Years.
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Ranked Westat ROI the Highest
Ranked Westat ROI the Lowest
Westat ROI Score by Gender
Westat's ROI score was rated 3.6 by both Female and Male customers on Comparably.
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Male
3.6/5
Female
3.6/5
Westat ROI Score by Ethnicity
Westat's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Westat ROI Score by Age
Westat's ROI score was rated 3.6 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
Westat ROI Score by Usage
Westat's ROI score was rated the highest by customers who have used Westat's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Westat ROI Score by Industry
Westat's ROI score was rated 3 stars by Education industry customers.
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Westat Customer Satisfaction (CSAT)
Westat Customer Satisfaction (CSAT) Score
58 / 100
Westat has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
16%
Satisfied
42%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Westat Customer Satisfaction
Westat's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Westat Customer Satisfaction the Highest
Ranked Westat Customer Satisfaction the Lowest
Westat Customer Satisfaction Score by Gender
Female customers rated Westat's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Westat.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Westat Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Westat's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Westat Customer Satisfaction Score by Age
Westat's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Westat.
0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Westat Customer Satisfaction Score by Usage
Westat's Customer Satisfaction score was rated 34 points by customers who have used Westat's products/services for 2 to 5 Years.
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Westat Customer Service
3.9/5
Westat has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Westat's Customer Service
Address
Rockville, MD 20850
Website
https://www.westat.com
Phone Number
(301) 610-4970
Quick Insights into Westat Customer Service
Westat's Customer Service score was rated highest by customers who have used Westat's products/services for Less than 1 Year, and rated lowest by customers who have used Westat's products/services for 2 to 5 Years.
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Ranked Westat Customer Service the Highest
Ranked Westat Customer Service the Lowest
Westat Customer Service Score by Gender
Female customers rated Westat's Customer Service score 0.5 stars higher than Male customers.
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Male
3.6/5
Female
4.1/5
Westat Customer Service Score by Ethnicity
Westat's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Westat.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Westat Customer Service Score by Age
Westat's Customer Service score was rated 4.2 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.2 | 46-50 | 4.2 |
Westat Customer Service Score by Usage
Westat's Customer Service score was rated the highest by customers who have used Westat's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Westat Customer Service Score by Industry
Westat's Customer Service score was rated 4 stars by Education industry customers.
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Westat as an Employer
2.6/5
Westat has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Westat scored a 5 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Westat would recommend the brand to a friend. ENPS measures how likely Westat employees would recommend working at Westat to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
