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NPS
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Westcon Group
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About Westcon Group's Brand
Westcon Group offers technology solutions for security, collaboration, networking, and data centers.
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Westcon Group NPS
Westcon Group's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Westcon Group's customers would recommend using the product based on a scale of -100 to 100.
Westcon Group Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Westcon Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
Mar 2025 -1 | Mar 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westcon Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Westcon Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westcon Group Product Quality
3.7/5
Westcon Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Westcon Group's overall Product Quality score rated by its users and customers.
Westcon Group Product Information
Westcon Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.westcongroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS
Westcon Group Pricing
Westcon Group ROI & Value For Money
4/5
Westcon Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Westcon Group's overall ROI score rated by its users and customers.
Westcon Group Customer Satisfaction (CSAT)
Westcon Group Customer Satisfaction (CSAT) Score
43 / 100
Westcon Group has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Westcon Group Customer Service
4/5
Westcon Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Westcon Group's Customer Service
Address
520 White Plains Rd,, Suite 600, Tarrytown, NY 10591
Website
http://www.westcongroup.com
Westcon Group as an Employer
3.2/5
Westcon Group has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Westcon Group scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Westcon Group would recommend the brand to a friend. ENPS measures how likely Westcon Group employees would recommend working at Westcon Group to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
