-93
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Western Dental Services
Marketing or Exec? Claim Your Free Account
About Western Dental Services' Brand
Provides high quality, affordable dental services and oral health care to thousands of people
Brand at a Glance
51%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Western Dental Services CMO
Leslie Gibbs
Leslie Gibbs serves as the Chief Marketing Officer of Western Dental. Leslie started at Western Dental in January of 2018. Leslie is currently based in the Greater Los Angeles Area.
Western Dental Services NPS
Western Dental Services's Net Promoter Score (NPS) is a -93 with 3% Promoters, 1% Passives, and 96% Detractors. Net Promoter Score tracks whether Western Dental Services's customers would recommend using the product based on a scale of -100 to 100.
Western Dental Services Overall NPS
| 3% | Promoters |
|---|---|
| 1% | Passives |
| 96% | Detractors |
Western Dental Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -92 | Aug 2024 | -92 |
Sep 2024 -92 | Sep 2024 | -92 |
Oct 2024 -92 | Oct 2024 | -92 |
Nov 2024 -92 | Nov 2024 | -92 |
Dec 2024 -92 | Dec 2024 | -92 |
Feb 2025 -92 | Feb 2025 | -92 |
Mar 2025 -92 | Mar 2025 | -92 |
Apr 2025 -92 | Apr 2025 | -92 |
Jul 2025 -92 | Jul 2025 | -92 |
Sep 2025 -92 | Sep 2025 | -92 |
Oct 2025 -92 | Oct 2025 | -92 |
Jan 2026 -92 | Jan 2026 | -92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western Dental Services NPS by Gender
Female customers rated Western Dental Services's NPS 3 points higher than Male customers.
Male
-100
Western Dental Services's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-97
Western Dental Services's NPS was rated -97 by Female customers on Comparably.
0%
Promoters
3%
Passives
97%
Detractors
Western Dental Services NPS by Ethnicity
Western Dental Services's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
Western Dental Services NPS by Age
Western Dental Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Western Dental Services NPS by Usage
Western Dental Services's NPS was rated the highest by customers who have used Western Dental Services's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Western Dental Services Customer Reviews
Out of the 7 Western Dental Services customer reviews 0 were positive and 7 were constructive. Western Dental Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Western Dental Services Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Western Dental Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Western Dental Services Customer Loyalty Score by Gender
Female customers rated Western Dental Services's Customer Loyalty score 40% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Western Dental Services.
Male
29%
Yes
Female
69%
Yes
Western Dental Services Customer Loyalty Score by Ethnicity
Western Dental Services's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Western Dental Services.
52
out of 100
Caucasian
55
out of 100
Hispanic or Latino
70
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
64
out of 100
Other
Western Dental Services Customer Loyalty Score by Age
Western Dental Services's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Western Dental Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 44% | 26-30 | 44% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
41-45 74% | 41-45 | 74% |
56-60 46% | 56-60 | 46% |
61-65 70% | 61-65 | 70% |
66+ 55% | 66+ | 55% |
Western Dental Services Customer Loyalty Score by Usage
Western Dental Services's Customer Loyalty score was rated the highest by customers who have used Western Dental Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Western Dental Services Customer Loyalty Score by Industry
Western Dental Services's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Western Dental Services Product Quality
1.5/5
Western Dental Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Western Dental Services' overall Product Quality score rated by its users and customers.
Western Dental Services Product Information
Western Dental Services’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Western Dental Services's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Quick Insights into Western Dental Services Product Quality
Western Dental Services's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Western Dental Services' Product Quality.
Ranked Western Dental Services Product Quality the Highest
Ranked Western Dental Services Product Quality the Lowest
Western Dental Services Product Quality Score by Gender
Western Dental Services's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Western Dental Services.
Male
1.5/5
Female
1.5/5
Western Dental Services Product Quality Score by Ethnicity
Western Dental Services's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Western Dental Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Western Dental Services Product Quality Score by Age
Western Dental Services's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Western Dental Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Western Dental Services Product Quality Score by Usage
Western Dental Services's Product Quality score was rated 1.5 stars by customers who have used Western Dental Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Western Dental Services Product Quality Score by Industry
Western Dental Services's Product Quality score was rated 1.5 stars by both Business and Consumer Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Western Dental Services Pricing
Western Dental Services ROI & Value For Money
1.5/5
Western Dental Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Western Dental Services' overall ROI score rated by its users and customers.
Western Dental Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from Western Dental Services.
Quick Insights into Western Dental Services ROI
Western Dental Services's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Western Dental Services' ROI score.
Ranked Western Dental Services ROI the Highest
Ranked Western Dental Services ROI the Lowest
Western Dental Services ROI Score by Gender
Western Dental Services's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Western Dental Services.
Male
1.5/5
Female
1.5/5
Western Dental Services ROI Score by Ethnicity
Western Dental Services's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Western Dental Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Western Dental Services ROI Score by Age
Western Dental Services's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Western Dental Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Western Dental Services ROI Score by Usage
Western Dental Services's ROI score was rated 1.5 stars by customers who have used Western Dental Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Western Dental Services ROI Score by Industry
Western Dental Services's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Western Dental Services Customer Satisfaction (CSAT)
Western Dental Services Customer Satisfaction (CSAT) Score
4 / 100
Western Dental Services has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Western Dental Services Customer Satisfaction
Western Dental Services's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Western Dental Services' Customer Satisfaction.
Ranked Western Dental Services Customer Satisfaction the Highest
Ranked Western Dental Services Customer Satisfaction the Lowest
Western Dental Services Customer Satisfaction Score by Gender
Female customers rated Western Dental Services's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Western Dental Services.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 94% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 3% | |
Very Dissatisfied | 91% |
Western Dental Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Western Dental Services' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Dental Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
85%
CSAT according to Hispanic or Latino
Western Dental Services' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Dental Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Western Dental Services' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Dental Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
Western Dental Services' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Dental Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Western Dental Services' Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Dental Services.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
Western Dental Services Customer Satisfaction Score by Age
Western Dental Services's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Western Dental Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Western Dental Services Customer Satisfaction Score by Usage
Western Dental Services's Customer Satisfaction score was rated the highest by customers who have used Western Dental Services's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Western Dental Services Customer Satisfaction Score by Industry
Western Dental Services's Customer Satisfaction score was rated 0 points by both Business and Consumer Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Western Dental Services Customer Satisfaction Score by Industry",
"text": "Western Dental Services's Customer Satisfaction score was rated 0 points by both Business and Consumer Services and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Western Dental Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Western Dental Services's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Western Dental Services's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Western Dental Services's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Western Dental Services's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Western Dental Services Customer Service
1.5/5
Western Dental Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Western Dental Services' overall Customer Service score rated by its users and customers.
About Western Dental Services's Customer Service
Address
530 South Main Street, Orange, CA
Website
https://www.westerndental.com
Phone Number
714-480-3000
Quick Insights into Western Dental Services Customer Service
Western Dental Services's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Western Dental Services' Customer Service score.
Ranked Western Dental Services Customer Service the Highest
Ranked Western Dental Services Customer Service the Lowest
Western Dental Services Customer Service Score by Gender
Western Dental Services's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Western Dental Services.
Male
1.5/5
Female
1.5/5
Western Dental Services Customer Service Score by Ethnicity
Western Dental Services's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Western Dental Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Western Dental Services Customer Service Score by Age
Western Dental Services's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Western Dental Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Western Dental Services Customer Service Score by Usage
Western Dental Services's Customer Service score was rated 1.5 stars by customers who have used Western Dental Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Western Dental Services Customer Service Score by Industry
Western Dental Services's Customer Service score was rated 1.5 stars by both Business and Consumer Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Western Dental Services as an Employer
2.4/5
Western Dental Services has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Western Dental Services
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Western Dental Services scored a -93 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Western Dental Services would recommend the brand to a friend. ENPS measures how likely Western Dental Services employees would recommend working at Western Dental Services to a friend.
Net Promoter Score
-93
NPS Score
| 3% | Promoters |
|---|---|
| 1% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 15% | Promoters |
|---|---|
| 16% | Passive |
| 69% | Detractors |
