100
NPS
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Westfield Bank
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About Westfield Bank's Brand
Wealth management and insurance group.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Westfield Bank NPS
Westfield Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Westfield Bank's customers would recommend using the product based on a scale of -100 to 100.
Westfield Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Westfield Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westfield Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Westfield Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westfield Bank Product Quality
5/5
Westfield Bank has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Westfield Bank's overall Product Quality score rated by its users and customers.
Westfield Bank Product Information
Westfield Bank’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
Westfield Bank Pricing
Westfield Bank ROI & Value For Money
5/5
Westfield Bank has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Westfield Bank's overall ROI score rated by its users and customers.
Westfield Bank Customer Satisfaction (CSAT)
Westfield Bank Customer Satisfaction (CSAT) Score
100 / 100
Westfield Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Westfield Bank Customer Service
5/5
Westfield Bank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Westfield Bank's overall Customer Service score rated by its users and customers.
About Westfield Bank's Customer Service
Address
141 Elm Street, Westfield, MA
Website
https://www.westfieldbank.com/
Phone Number
4135681911
Consumer vs. Employees
Westfield Bank scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Westfield Bank would recommend the brand to a friend. ENPS measures how likely Westfield Bank employees would recommend working at Westfield Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
