20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Westpac Banking
Marketing or Exec? Claim Your Free Account
About Westpac Banking's Brand
Provider of a financial technology platform intended to offer a range of banking and financial services. The company's financial technology platform offers a range of advisory and banking services including retail, business and institutional banking, enabling clients to achieve their financial goals through any phases.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Westpac Banking NPS
Westpac Banking's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Westpac Banking's customers would recommend using the product based on a scale of -100 to 100.
Westpac Banking Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Westpac Banking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 40 | Apr 2024 | 40 |
May 2024 34 | May 2024 | 34 |
Sep 2024 0 | Sep 2024 | 0 |
Mar 2025 11 | Mar 2025 | 11 |
Aug 2025 20 | Aug 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westpac Banking NPS by Gender
Westpac Banking's NPS was rated -20 by Male customers on Comparably.
Male
-20
Westpac Banking's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Westpac Banking's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Westpac Banking Customer Reviews
Out of the 2 Westpac Banking customer reviews 1 was positive and 1 was constructive. Westpac Banking customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Westpac Banking Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Westpac Banking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westpac Banking Customer Loyalty Score by Gender
Westpac Banking's Customer Loyalty score was rated 46 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Westpac Banking.
Male
46%
Yes
Female
N/A
Yes
Westpac Banking Product Quality
3.8/5
Westpac Banking has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Westpac Banking's overall Product Quality score rated by its users and customers.
Westpac Banking Product Information
Westpac Banking’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.westpac.com.au
- Company Size
- 10,000+ Employees
Quick Insights into Westpac Banking Product Quality
Westpac Banking's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Westpac Banking's Product Quality.
Ranked Westpac Banking Product Quality the Highest
Westpac Banking Product Quality Score by Gender
Westpac Banking's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Westpac Banking.
Male
3.6/5
Female
N/A
Westpac Banking Pricing
Westpac Banking ROI & Value For Money
3.9/5
Westpac Banking has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Westpac Banking's overall ROI score rated by its users and customers.
Quick Insights into Westpac Banking ROI
Westpac Banking's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Westpac Banking's ROI score.
Ranked Westpac Banking ROI the Highest
Westpac Banking ROI Score by Gender
Westpac Banking's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Westpac Banking.
Male
3.8/5
Female
N/A
Westpac Banking Customer Satisfaction (CSAT)
Westpac Banking Customer Satisfaction (CSAT) Score
89 / 100
Westpac Banking has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Westpac Banking Customer Satisfaction
Westpac Banking's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Westpac Banking's Customer Satisfaction.
Ranked Westpac Banking Customer Satisfaction the Highest
Westpac Banking Customer Satisfaction Score by Gender
Westpac Banking's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Westpac Banking.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Westpac Banking Customer Service
3.7/5
Westpac Banking has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Westpac Banking's overall Customer Service score rated by its users and customers.
About Westpac Banking's Customer Service
Address
275 Kent Street, Sydney, 2000
Website
www.westpac.com.au
Phone Number
7
Quick Insights into Westpac Banking Customer Service
Westpac Banking's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Westpac Banking's Customer Service score.
Ranked Westpac Banking Customer Service the Highest
Westpac Banking Customer Service Score by Gender
Westpac Banking's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Westpac Banking.
Male
3.3/5
Female
N/A
Westpac Banking as an Employer
Consumer vs. Employees
Westpac Banking scored a 20 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Westpac Banking would recommend the brand to a friend. ENPS measures how likely Westpac Banking employees would recommend working at Westpac Banking to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
