33
NPS
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Westpac Banking Corporation
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About Westpac Banking Corporation's Brand
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Westpac Banking Corporation NPS
Westpac Banking Corporation's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Westpac Banking Corporation's customers would recommend using the product based on a scale of -100 to 100.
Westpac Banking Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Westpac Banking Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 25 | Mar 2024 | 25 |
May 2024 20 | May 2024 | 20 |
Jan 2026 33 | Jan 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westpac Banking Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Westpac Banking Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westpac Banking Corporation Product Quality
3.6/5
Westpac Banking Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Westpac Banking Corporation Product Information
Westpac Banking Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
Westpac Banking Corporation Pricing
Westpac Banking Corporation ROI & Value For Money
3.3/5
Westpac Banking Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Westpac Banking Corporation Customer Satisfaction (CSAT)
Westpac Banking Corporation Customer Satisfaction (CSAT) Score
60 / 100
Westpac Banking Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Westpac Banking Corporation Customer Service
3.2/5
Westpac Banking Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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Westpac Banking Corporation as an Employer
3.8/5
Westpac Banking Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Westpac Banking Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Westpac Banking Corporation scored a 33 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Westpac Banking Corporation would recommend the brand to a friend. ENPS measures how likely Westpac Banking Corporation employees would recommend working at Westpac Banking Corporation to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
