-60
NPS
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WestPoint Home LLC
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About WestPoint Home LLC's Brand
WestPoint Home is a manufacturer of home furnishings and other home-related products.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
WestPoint Home LLC NPS
WestPoint Home LLC's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether WestPoint Home LLC's customers would recommend using the product based on a scale of -100 to 100.
WestPoint Home LLC Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
WestPoint Home LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Nov 2023 -60 | Nov 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WestPoint Home LLC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of WestPoint Home LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WestPoint Home LLC Product Quality
3/5
WestPoint Home LLC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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WestPoint Home LLC Product Information
WestPoint Home LLC’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
WestPoint Home LLC Pricing
WestPoint Home LLC ROI & Value For Money
3/5
WestPoint Home LLC has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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WestPoint Home LLC Customer Satisfaction (CSAT)
WestPoint Home LLC Customer Satisfaction (CSAT) Score
34 / 100
WestPoint Home LLC has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WestPoint Home LLC Customer Service
3.3/5
WestPoint Home LLC has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About WestPoint Home LLC's Customer Service
Address
New York City, NY 10016
Website
https://www.westpointhome.com
WestPoint Home LLC as an Employer
3.8/5
WestPoint Home LLC has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
WestPoint Home LLC scored a -60 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of WestPoint Home LLC would recommend the brand to a friend. ENPS measures how likely WestPoint Home LLC employees would recommend working at WestPoint Home LLC to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
