0
NPS
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Westwood One
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About Westwood One's Brand
Westwood One is a multi-platform provider of sports, music, news, spoken word, and digital audio content.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Westwood One CMO
Westwood One NPS
Westwood One's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Westwood One's customers would recommend using the product based on a scale of -100 to 100.
Westwood One Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Westwood One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westwood One Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Westwood One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westwood One Product Quality
3.7/5
Westwood One has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Westwood One's overall Product Quality score rated by its users and customers.
Westwood One Product Information
Westwood One’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.westwoodone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Westwood One Pricing
Westwood One ROI & Value For Money
4/5
Westwood One has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Westwood One's overall ROI score rated by its users and customers.
Westwood One Customer Satisfaction (CSAT)
Westwood One Customer Satisfaction (CSAT) Score
50 / 100
Westwood One has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Westwood One Customer Service
4/5
Westwood One has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Westwood One's Customer Service
Address
220 W 42nd St, New York City, NY
Website
http://www.westwoodone.com
Phone Number
212-967-2888
Westwood One as an Employer
2.5/5
Westwood One has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Westwood One scored a 0 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Westwood One would recommend the brand to a friend. ENPS measures how likely Westwood One employees would recommend working at Westwood One to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
