0
NPS
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Brand Page
WFS
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About WFS' Brand
Worldwide Flight Services
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
WFS NPS
WFS's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether WFS's customers would recommend using the product based on a scale of -100 to 100.
WFS Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
WFS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Aug 2022 -33 | Aug 2022 | -33 |
Nov 2022 -25 | Nov 2022 | -25 |
Oct 2023 -17 | Oct 2023 | -17 |
Feb 2024 -1 | Feb 2024 | -1 |
Jul 2024 -13 | Jul 2024 | -13 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WFS Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of WFS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WFS Product Quality
3.7/5
WFS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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WFS Product Information
WFS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.wfs.aero/
WFS Pricing
WFS ROI & Value For Money
3.3/5
WFS has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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WFS Customer Satisfaction (CSAT)
WFS Customer Satisfaction (CSAT) Score
61 / 100
WFS has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WFS Customer Service
3.4/5
WFS has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About WFS's Customer Service
Website
http://www.wfs.aero/
WFS as an Employer
Consumer vs. Employees
WFS scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of WFS would recommend the brand to a friend. ENPS measures how likely WFS employees would recommend working at WFS to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
