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NPS
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Brand Page
What3Words
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About What3Words' Brand
what3words is the simplest way to talk about location. We have divided the world into a grid of 3m x 3m squares and assigned each one a unique 3 word address.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
What3Words NPS
What3Words's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether What3Words's customers would recommend using the product based on a scale of -100 to 100.
What3Words Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
What3Words NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
What3Words Customer Reviews
Out of the 2 What3Words customer reviews 1 was positive and 1 was constructive. What3Words customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
What3Words Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of What3Words users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
What3Words Product Quality
3.4/5
What3Words has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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What3Words Product Information
What3Words’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://what3words.com/
- Company Size
- 51-200 Employees
Industry
Tech
What3Words Pricing
What3Words ROI & Value For Money
3.4/5
What3Words has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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What3Words Customer Satisfaction (CSAT)
What3Words Customer Satisfaction (CSAT) Score
75 / 100
What3Words has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
What3Words Customer Service
3.3/5
What3Words has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About What3Words's Customer Service
Address
///filled.count.soap, W2 5EU United Kingdom
Website
https://what3words.com/
