0
NPS
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Wheaton Van Lines
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About Wheaton Van Lines' Brand
Wheaton World Wide Moving is a household moving company that provides services to make your life easier.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Wheaton Van Lines NPS
Wheaton Van Lines's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Wheaton Van Lines's customers would recommend using the product based on a scale of -100 to 100.
Wheaton Van Lines Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Wheaton Van Lines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wheaton Van Lines Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Wheaton Van Lines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wheaton Van Lines Product Quality
3/5
Wheaton Van Lines has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wheaton Van Lines' overall Product Quality score rated by its users and customers.
Wheaton Van Lines Product Information
Wheaton Van Lines’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Wheaton Van Lines Pricing
Wheaton Van Lines ROI & Value For Money
3.5/5
Wheaton Van Lines has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Wheaton Van Lines Customer Satisfaction (CSAT)
Wheaton Van Lines Customer Satisfaction (CSAT) Score
50 / 100
Wheaton Van Lines has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wheaton Van Lines Customer Service
3.4/5
Wheaton Van Lines has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Wheaton Van Lines's Customer Service
Address
8010 Castleton Road, Indianapolis, IN 46250
Website
http://www.wheatonworldwide.com/
Phone Number
(317) 570-4632
Wheaton Van Lines as an Employer
2.6/5
Wheaton Van Lines has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Wheaton Van Lines scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Wheaton Van Lines would recommend the brand to a friend. ENPS measures how likely Wheaton Van Lines employees would recommend working at Wheaton Van Lines to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
