34
NPS
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Wheels Up
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About Wheels Up's Brand
Wheels Up acts as agent for the Wheels Up members, and is not the operator of the program aircraft.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.7/5
Pricing
3.5/5
Customer Service
Wheels Up NPS
Wheels Up's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Wheels Up's customers would recommend using the product based on a scale of -100 to 100.
Wheels Up Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Wheels Up NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Dec 2025 33 | Dec 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wheels Up Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wheels Up users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wheels Up Product Quality
4/5
Wheels Up has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Wheels Up Product Information
Wheels Up’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://wheelsup.com/
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Wheels Up Pricing
Wheels Up ROI & Value For Money
2.7/5
Wheels Up has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Wheels Up Customer Satisfaction (CSAT)
Wheels Up Customer Satisfaction (CSAT) Score
100 / 100
Wheels Up has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wheels Up Customer Service
3.5/5
Wheels Up has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Wheels Up's Customer Service
Address
220 West 42nd St, 16th Floor, New York City, NY
Website
http://wheelsup.com/
Phone Number
1-855-FLY-8760
Wheels Up as an Employer
2.6/5
Wheels Up has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Wheels Up scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wheels Up would recommend the brand to a friend. ENPS measures how likely Wheels Up employees would recommend working at Wheels Up to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
