-67
NPS
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GardaWorld
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About GardaWorld's Brand
Whelan Security provides customized security staffing services across the United States.
Brand at a Glance
54%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
GardaWorld NPS
GardaWorld's Net Promoter Score (NPS) is a -67 with 8% Promoters, 17% Passives, and 75% Detractors. Net Promoter Score tracks whether GardaWorld's customers would recommend using the product based on a scale of -100 to 100.
GardaWorld Overall NPS
| 8% | Promoters |
|---|---|
| 17% | Passives |
| 75% | Detractors |
GardaWorld NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2022 -80 | Nov 2022 | -80 |
Jul 2023 -51 | Jul 2023 | -51 |
Oct 2023 -57 | Oct 2023 | -57 |
Nov 2023 -55 | Nov 2023 | -55 |
May 2024 -63 | May 2024 | -63 |
Nov 2024 -67 | Nov 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GardaWorld NPS by Gender
GardaWorld's NPS was rated -34 by Male customers on Comparably.
Male
-34
GardaWorld's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
GardaWorld's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GardaWorld NPS by Usage
GardaWorld's NPS was rated -50 points by customers who have used GardaWorld's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
GardaWorld Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of GardaWorld users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GardaWorld Customer Loyalty Score by Gender
GardaWorld's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
GardaWorld Customer Loyalty Score by Usage
GardaWorld's Customer Loyalty score was rated 55% by customers who have used GardaWorld's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GardaWorld Product Quality
1.9/5
GardaWorld has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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GardaWorld Product Information
GardaWorld’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.garda.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Quick Insights into GardaWorld Product Quality
GardaWorld's Product Quality score was rated highest by customers who have used GardaWorld's products/services for 1 to 2 Years.
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Ranked GardaWorld Product Quality the Highest
GardaWorld Product Quality Score by Gender
GardaWorld's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
GardaWorld Product Quality Score by Usage
GardaWorld's Product Quality score was rated 2.1 stars by customers who have used GardaWorld's products/services for 1 to 2 Years.
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GardaWorld Pricing
GardaWorld ROI & Value For Money
2/5
GardaWorld has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into GardaWorld ROI
GardaWorld's ROI score was rated highest by customers who have used GardaWorld's products/services for 1 to 2 Years.
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Ranked GardaWorld ROI the Highest
GardaWorld ROI Score by Gender
GardaWorld's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
GardaWorld ROI Score by Usage
GardaWorld's ROI score was rated 2 stars by customers who have used GardaWorld's products/services for 1 to 2 Years.
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GardaWorld Customer Satisfaction (CSAT)
GardaWorld Customer Satisfaction (CSAT) Score
20 / 100
GardaWorld has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GardaWorld Customer Satisfaction
GardaWorld's Customer Satisfaction score was rated highest by Male customers.
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Ranked GardaWorld Customer Satisfaction the Highest
GardaWorld Customer Satisfaction Score by Gender
GardaWorld's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GardaWorld.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
GardaWorld Customer Satisfaction Score by Usage
GardaWorld's Customer Satisfaction score was rated 25 points by customers who have used GardaWorld's products/services for 1 to 2 Years.
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GardaWorld Customer Service
2.2/5
GardaWorld has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About GardaWorld's Customer Service
Address
Saint Louis, MO
Website
https://www.garda.com/
Quick Insights into GardaWorld Customer Service
GardaWorld's Customer Service score was rated highest by customers who have used GardaWorld's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked GardaWorld's Customer Service score.
Ranked GardaWorld Customer Service the Highest
GardaWorld Customer Service Score by Gender
GardaWorld's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GardaWorld.
Male
2/5
Female
N/A
GardaWorld Customer Service Score by Usage
GardaWorld's Customer Service score was rated 2.1 stars by customers who have used GardaWorld's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GardaWorld as an Employer
Consumer vs. Employees
GardaWorld scored a -67 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of GardaWorld would recommend the brand to a friend. ENPS measures how likely GardaWorld employees would recommend working at GardaWorld to a friend.
Net Promoter Score
-67
NPS Score
| 8% | Promoters |
|---|---|
| 17% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 19% | Promoters |
|---|---|
| 17% | Passive |
| 64% | Detractors |
