60
NPS
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When I Work
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About When I Work's Brand
"When I Work provides web-based employee scheduling software for organizations in restaurant, retail, healthcare and professional service industries."
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
When I Work NPS
When I Work's Net Promoter Score (NPS) is a 60 with 72% Promoters, 16% Passives, and 12% Detractors. Net Promoter Score tracks whether When I Work's customers would recommend using the product based on a scale of -100 to 100.
When I Work Overall NPS
| 72% | Promoters |
|---|---|
| 16% | Passives |
| 12% | Detractors |
When I Work NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
Oct 2020 56 | Oct 2020 | 56 |
Jan 2021 58 | Jan 2021 | 58 |
Feb 2021 57 | Feb 2021 | 57 |
Feb 2023 59 | Feb 2023 | 59 |
Dec 2023 60 | Dec 2023 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
When I Work NPS by Usage
When I Work's NPS was rated the highest by customers who have used When I Work's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
When I Work Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of When I Work users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
When I Work Product Quality
4.3/5
When I Work has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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When I Work Product Information
When I Work serves markets in the United States, Europe, Australia, Canada, and United Kingdom. When I Work supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
When I Work’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated When I Work's product the highest.
- Website
- http://wheniwork.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Social
Languages Supported
English
Product Type
Scheduling Software
Time Clock Software
Workforce Management Software
Calendar Software
Employee Scheduling Software
Salon Software
Medical Scheduling Software
Attendance Tracking Software
Time Tracking Software
Nonprofit Software
Restaurant Management Software
Food Service Management Software
Team Communication Software
Bakery Software
Brewery Software
Catering Software
Quick Insights into When I Work Product Quality
When I Work's Product Quality score was rated highest by customers who have used When I Work's products/services for 2 to 5 Years.
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Ranked When I Work Product Quality the Highest
When I Work Product Quality Score by Usage
When I Work's Product Quality score was rated 4.8 stars by customers who have used When I Work's products/services for 2 to 5 Years.
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When I Work Product Quality Score by Industry
When I Work's Product Quality score was rated 4.5 stars by Tech industry customers.
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When I Work Pricing
When I Work ROI & Value For Money
4.4/5
When I Work has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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When I Work Pricing Plans
When I Work has a pricing structure that accommodates small, medium, and large businesses. Starting from $1.50/month, When I Work uses a subscription model and offers the following: Premium plans with additional features are also available for as low as $1.50/month/employee. and When I Work is offered as a subscription on a month-to-month basis. There are no long term contracts and a credit card is NOT required..
Who Uses When I Work?
Small Businesses
Medium Businesses
Large Enterprises
When I Work Customer Satisfaction (CSAT)
When I Work Customer Satisfaction (CSAT) Score
100 / 100
When I Work has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
When I Work Customer Service
4.2/5
When I Work has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About When I Work's Customer Service
Address
60 East Plato Blvd, Saint Paul, MN 55107
Website
http://wheniwork.com
Phone Number
877-654-9675
When I Work as an Employer
3.0/5
When I Work has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
When I Work scored a 60 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of When I Work would recommend the brand to a friend. ENPS measures how likely When I Work employees would recommend working at When I Work to a friend.
Net Promoter Score
60
NPS Score
| 72% | Promoters |
|---|---|
| 16% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
