54
NPS
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White Lodging
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About White Lodging's Brand
White Lodging Services develops and manages hotel properties in the United States.
Brand at a Glance
54%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
White Lodging NPS
White Lodging's Net Promoter Score (NPS) is a 54 with 67% Promoters, 20% Passives, and 13% Detractors. Net Promoter Score tracks whether White Lodging's customers would recommend using the product based on a scale of -100 to 100.
White Lodging Overall NPS
| 67% | Promoters |
|---|---|
| 20% | Passives |
| 13% | Detractors |
White Lodging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 67 | Aug 2022 | 67 |
Dec 2022 71 | Dec 2022 | 71 |
Jul 2023 75 | Jul 2023 | 75 |
Sep 2023 66 | Sep 2023 | 66 |
Feb 2024 70 | Feb 2024 | 70 |
Mar 2024 49 | Mar 2024 | 49 |
May 2024 54 | May 2024 | 54 |
Nov 2024 50 | Nov 2024 | 50 |
Dec 2024 53 | Dec 2024 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
White Lodging NPS by Gender
White Lodging's NPS was rated 34 by Male customers on Comparably.
Male
34
White Lodging's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
White Lodging's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
White Lodging Customer Reviews
Out of the 2 White Lodging customer reviews 2 were positive and 0 were constructive. White Lodging customer reviews reflect that all customers have a favorable experience using the products/services of the company.
White Lodging Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of White Lodging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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White Lodging Customer Loyalty Score by Gender
White Lodging's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of White Lodging.
Male
70%
Yes
Female
N/A
Yes
White Lodging Product Quality
3.7/5
White Lodging has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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White Lodging Product Information
White Lodging’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://whitelodging.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into White Lodging Product Quality
White Lodging's Product Quality score was rated highest by Male customers.
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Ranked White Lodging Product Quality the Highest
White Lodging Product Quality Score by Gender
White Lodging's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of White Lodging.
Male
3.8/5
Female
N/A
White Lodging Pricing
White Lodging ROI & Value For Money
4.1/5
White Lodging has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into White Lodging ROI
White Lodging's ROI score was rated highest by Male customers.
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Ranked White Lodging ROI the Highest
White Lodging ROI Score by Gender
White Lodging's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
White Lodging Customer Satisfaction (CSAT)
White Lodging Customer Satisfaction (CSAT) Score
80 / 100
White Lodging has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into White Lodging Customer Satisfaction
White Lodging's Customer Satisfaction score was rated highest by Male customers.
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Ranked White Lodging Customer Satisfaction the Highest
White Lodging Customer Satisfaction Score by Gender
White Lodging's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of White Lodging.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
White Lodging Customer Service
4.1/5
White Lodging has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About White Lodging's Customer Service
Address
Merrillville, IN
Website
http://whitelodging.com/
Quick Insights into White Lodging Customer Service
White Lodging's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked White Lodging's Customer Service score.
Ranked White Lodging Customer Service the Highest
White Lodging Customer Service Score by Gender
White Lodging's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of White Lodging.
Male
3.5/5
Female
N/A
White Lodging as an Employer
3.8/5
White Lodging has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
White Lodging scored a 54 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of White Lodging would recommend the brand to a friend. ENPS measures how likely White Lodging employees would recommend working at White Lodging to a friend.
Net Promoter Score
54
NPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
