-82
NPS
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White Sky
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About White Sky's Brand
FastConnect, the most secure mobile password manager and ecommerce checkout app for consumers. One-tap login and shopping cart autofill.
Brand at a Glance
49%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
White Sky NPS
White Sky's Net Promoter Score (NPS) is a -82 with 5% Promoters, 8% Passives, and 87% Detractors. Net Promoter Score tracks whether White Sky's customers would recommend using the product based on a scale of -100 to 100.
White Sky Overall NPS
| 5% | Promoters |
|---|---|
| 8% | Passives |
| 87% | Detractors |
White Sky NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -88 | Jan 2023 | -88 |
Feb 2023 -85 | Feb 2023 | -85 |
Mar 2023 -83 | Mar 2023 | -83 |
Apr 2023 -83 | Apr 2023 | -83 |
May 2023 -83 | May 2023 | -83 |
Jun 2023 -82 | Jun 2023 | -82 |
Aug 2023 -82 | Aug 2023 | -82 |
Oct 2023 -82 | Oct 2023 | -82 |
Nov 2023 -82 | Nov 2023 | -82 |
Mar 2024 -83 | Mar 2024 | -83 |
Jul 2024 -83 | Jul 2024 | -83 |
Sep 2025 -81 | Sep 2025 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
White Sky NPS by Gender
Female customers rated White Sky's NPS 6 points higher than Male customers.
Male
-89
White Sky's NPS was rated -89 by Male customers on Comparably.
0%
Promoters
11%
Passives
89%
Detractors
Female
-83
White Sky's NPS was rated -83 by Female customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
White Sky NPS by Ethnicity
White Sky's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
White Sky NPS by Age
White Sky's NPS was rated -92 points by customers ages 18-25 on Comparably.
White Sky NPS by Usage
White Sky's NPS was rated the highest by customers who have used White Sky's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
White Sky Customer Reviews
Out of the 6 White Sky customer reviews 1 was positive and 5 were constructive. White Sky customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
White Sky Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of White Sky users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
White Sky Customer Loyalty Score by Gender
Female customers rated White Sky's Customer Loyalty score 35% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of White Sky.
Male
50%
Yes
Female
85%
Yes
White Sky Customer Loyalty Score by Ethnicity
White Sky's Customer Loyalty score was rated 52% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of White Sky.
52
out of 100
Caucasian
White Sky Customer Loyalty Score by Age
White Sky's Customer Loyalty score was rated 45% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of White Sky.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 45% | 18-25 | 45% |
White Sky Customer Loyalty Score by Usage
White Sky's Customer Loyalty score was rated the highest by customers who have used White Sky's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
White Sky Product Quality
1.5/5
White Sky has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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White Sky Product Information
White Sky’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.whitesky.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Mobile App
SaaS
Quick Insights into White Sky Product Quality
White Sky's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked White Sky Product Quality the Highest
Ranked White Sky Product Quality the Lowest
White Sky Product Quality Score by Gender
Female customers rated White Sky's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of White Sky.
Male
1.5/5
Female
1.8/5
White Sky Product Quality Score by Ethnicity
White Sky's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of White Sky.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
White Sky Product Quality Score by Age
White Sky's Product Quality score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of White Sky.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
White Sky Product Quality Score by Usage
White Sky's Product Quality score was rated 1.5 stars by customers who have used White Sky's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
White Sky Pricing
White Sky ROI & Value For Money
1.5/5
White Sky has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into White Sky ROI
White Sky's ROI score was rated highest by customers who have used White Sky's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked White Sky ROI the Highest
Ranked White Sky ROI the Lowest
White Sky ROI Score by Gender
White Sky's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of White Sky.
Male
1.5/5
Female
1.5/5
White Sky ROI Score by Ethnicity
White Sky's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of White Sky.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
White Sky ROI Score by Age
White Sky's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of White Sky.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
White Sky ROI Score by Usage
White Sky's ROI score was rated 1.5 stars by customers who have used White Sky's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
White Sky Customer Satisfaction (CSAT)
White Sky Customer Satisfaction (CSAT) Score
10 / 100
White Sky has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
6%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
28%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into White Sky Customer Satisfaction
White Sky's Customer Satisfaction score was rated highest by customers who have used White Sky's products/services for 1 to 2 Years, and rated lowest by customers who have used White Sky's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked White Sky's Customer Satisfaction.
Ranked White Sky Customer Satisfaction the Highest
Ranked White Sky Customer Satisfaction the Lowest
White Sky Customer Satisfaction Score by Gender
Male customers rated White Sky's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of White Sky.
5 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 24% | |
Very Dissatisfied | 65% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
White Sky Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
White Sky's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of White Sky.
7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
33%
Very Dissatisfied
47%
White Sky Customer Satisfaction Score by Age
White Sky's Customer Satisfaction score was rated 0 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of White Sky.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% |
White Sky Customer Satisfaction Score by Usage
White Sky's Customer Satisfaction score was rated the highest by customers who have used White Sky's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
White Sky Customer Service
1.7/5
White Sky has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About White Sky's Customer Service
Address
526 Clyde Avenue, Mountain View, CA
Website
http://www.whitesky.com
Phone Number
(650) 938-8400
Quick Insights into White Sky Customer Service
White Sky's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked White Sky's Customer Service score.
Ranked White Sky Customer Service the Highest
Ranked White Sky Customer Service the Lowest
White Sky Customer Service Score by Gender
Female customers rated White Sky's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of White Sky.
Male
1.5/5
Female
2.4/5
White Sky Customer Service Score by Ethnicity
White Sky's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of White Sky.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
White Sky Customer Service Score by Age
White Sky's Customer Service score was rated 1.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of White Sky.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
White Sky Customer Service Score by Usage
White Sky's Customer Service score was rated the highest by customers who have used White Sky's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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White Sky as an Employer
2.5/5
White Sky has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
White Sky scored a -82 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of White Sky would recommend the brand to a friend. ENPS measures how likely White Sky employees would recommend working at White Sky to a friend.
Net Promoter Score
-82
NPS Score
| 5% | Promoters |
|---|---|
| 8% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
