0
NPS
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WhiteSource
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About WhiteSource's Brand
WhiteSource empowers businesses to develop better software by harnessing the power of open source.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
WhiteSource NPS
WhiteSource's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether WhiteSource's customers would recommend using the product based on a scale of -100 to 100.
WhiteSource Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
WhiteSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WhiteSource Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of WhiteSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WhiteSource Product Quality
4/5
WhiteSource has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WhiteSource's overall Product Quality score rated by its users and customers.
WhiteSource Product Information
WhiteSource’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
WhiteSource Pricing
WhiteSource ROI & Value For Money
3.7/5
WhiteSource has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WhiteSource's overall ROI score rated by its users and customers.
WhiteSource Customer Satisfaction (CSAT)
WhiteSource Customer Satisfaction (CSAT) Score
100 / 100
WhiteSource has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WhiteSource Customer Service
4/5
WhiteSource has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WhiteSource's overall Customer Service score rated by its users and customers.
About WhiteSource's Customer Service
Address
79 Madison Ave, New York City, NY 10016
Website
http://www.whitesourcesoftware.com
Phone Number
(212)203-0391
WhiteSource's Social Links
WhiteSource as an Employer
4.8/5
WhiteSource has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WhiteSource scored a 0 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of WhiteSource would recommend the brand to a friend. ENPS measures how likely WhiteSource employees would recommend working at WhiteSource to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 89% | Promoters |
|---|---|
| 10% | Passive |
| 1% | Detractors |
