34
NPS
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Brand Page
Wibbitz
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About Wibbitz's Brand
Wibbitz empowers teams with the freedom to create video.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Wibbitz NPS
Wibbitz's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Wibbitz's customers would recommend using the product based on a scale of -100 to 100.
Wibbitz Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Wibbitz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wibbitz Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wibbitz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wibbitz Product Quality
5/5
Wibbitz has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wibbitz's overall Product Quality score rated by its users and customers.
Wibbitz Product Information
Wibbitz’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wibbitz.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Wibbitz Pricing
Wibbitz ROI & Value For Money
5/5
Wibbitz has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wibbitz's overall ROI score rated by its users and customers.
Wibbitz Customer Satisfaction (CSAT)
Wibbitz Customer Satisfaction (CSAT) Score
100 / 100
Wibbitz has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wibbitz Customer Service
5/5
Wibbitz has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wibbitz's overall Customer Service score rated by its users and customers.
About Wibbitz's Customer Service
Address
1 State Street, New York City, NY 10004
Website
http://www.wibbitz.com
Phone Number
972 3 938 3993
Wibbitz's Social Links
Wibbitz as an Employer
4.6/5
Wibbitz has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wibbitz scored a 34 for Net Promoter Score and a 95 for Employee Net Promoter Score. NPS gauges how likely a customer of Wibbitz would recommend the brand to a friend. ENPS measures how likely Wibbitz employees would recommend working at Wibbitz to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
95
eNPS Score
| 95% | Promoters |
|---|---|
| 5% | Passive |
| 0% | Detractors |
