4
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wickr
Marketing or Exec? Claim Your Free Account
About Wickr's Brand
"Wickr is a messaging application that allows the user to send and receive messages, images, file attachments and audio recordings."
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Wickr NPS
Wickr's Net Promoter Score (NPS) is a 4 with 43% Promoters, 18% Passives, and 39% Detractors. Net Promoter Score tracks whether Wickr's customers would recommend using the product based on a scale of -100 to 100.
Wickr Overall NPS
| 43% | Promoters |
|---|---|
| 18% | Passives |
| 39% | Detractors |
Wickr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 10 | Sep 2021 | 10 |
Dec 2021 7 | Dec 2021 | 7 |
Mar 2022 10 | Mar 2022 | 10 |
May 2022 8 | May 2022 | 8 |
Aug 2022 12 | Aug 2022 | 12 |
Jan 2023 9 | Jan 2023 | 9 |
Mar 2023 4 | Mar 2023 | 4 |
May 2023 6 | May 2023 | 6 |
Jun 2023 3 | Jun 2023 | 3 |
Aug 2023 5 | Aug 2023 | 5 |
Jan 2024 5 | Jan 2024 | 5 |
Oct 2025 2 | Oct 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wickr NPS by Gender
Male customers rated Wickr's NPS 87 points higher than Female customers.
Male
87
Wickr's NPS was rated 87 by Male customers on Comparably.
87%
Promoters
13%
Passives
0%
Detractors
Female
0
Wickr's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Wickr NPS by Ethnicity
Wickr's NPS was rated 66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
Wickr NPS by Usage
Wickr's NPS was rated the highest by customers who have used Wickr's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 72 | 1 to 2 Years | 72 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Wickr Customer Reviews
Out of the 2 Wickr customer reviews 2 were positive and 0 were constructive. Wickr customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Wickr Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Wickr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wickr Customer Loyalty Score by Gender
Male customers rated Wickr's Customer Loyalty score 26% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wickr.
Male
100%
Yes
Female
74%
Yes
Wickr Customer Loyalty Score by Ethnicity
Wickr's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wickr.
100
out of 100
Caucasian
Wickr Customer Loyalty Score by Usage
Wickr's Customer Loyalty score was rated the highest by customers who have used Wickr's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wickr Customer Loyalty Score by Industry
Wickr's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Wickr Product Quality
3.5/5
Wickr has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wickr's overall Product Quality score rated by its users and customers.
Wickr Product Information
Wickr’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wickr's product the highest.
- Website
- https://www.wickr.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Social
Quick Insights into Wickr Product Quality
Wickr's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Wickr's Product Quality.
Ranked Wickr Product Quality the Highest
Ranked Wickr Product Quality the Lowest
Wickr Product Quality Score by Gender
Male customers rated Wickr's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wickr.
Male
4.7/5
Female
4.2/5
Wickr Product Quality Score by Ethnicity
Wickr's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wickr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Wickr Product Quality Score by Usage
Wickr's Product Quality score was rated the highest by customers who have used Wickr's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wickr Product Quality Score by Industry
Wickr's Product Quality score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Wickr Pricing
Wickr ROI & Value For Money
3.5/5
Wickr has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wickr's overall ROI score rated by its users and customers.
Wickr Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Wickr ROI
Wickr's ROI score was rated highest by customers who have used Wickr's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Wickr's ROI score.
Ranked Wickr ROI the Highest
Ranked Wickr ROI the Lowest
Wickr ROI Score by Gender
Male customers rated Wickr's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wickr.
Male
4.6/5
Female
3.8/5
Wickr ROI Score by Ethnicity
Wickr's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wickr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Wickr ROI Score by Usage
Wickr's ROI score was rated the highest by customers who have used Wickr's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wickr ROI Score by Industry
Wickr's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Wickr Customer Satisfaction (CSAT)
Wickr Customer Satisfaction (CSAT) Score
58 / 100
Wickr has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wickr Customer Satisfaction
Wickr's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Wickr's Customer Satisfaction.
Ranked Wickr Customer Satisfaction the Highest
Wickr Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wickr's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wickr.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Wickr Customer Service
3.5/5
Wickr has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wickr's overall Customer Service score rated by its users and customers.
About Wickr's Customer Service
Address
1459 18th Street, San Francisco, CA 94107
Website
https://www.wickr.com/
Phone Number
415-341-8110
Wickr's Social Links
Quick Insights into Wickr Customer Service
Wickr's Customer Service score was rated highest by customers who have used Wickr's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Wickr's Customer Service score.
Ranked Wickr Customer Service the Highest
Ranked Wickr Customer Service the Lowest
Wickr Customer Service Score by Gender
Male customers rated Wickr's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wickr.
Male
4.6/5
Female
3.4/5
Wickr Customer Service Score by Ethnicity
Wickr's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wickr.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Wickr Customer Service Score by Usage
Wickr's Customer Service score was rated the highest by customers who have used Wickr's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wickr Customer Service Score by Industry
Wickr's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
