68
NPS
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Brand Page
Widen Enterprises
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About Widen Enterprises' Brand
"Widen provides digital asset management software solutions and aides in the creation, management, and distribution of digital media."
Brand at a Glance
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Widen Enterprises NPS
Widen Enterprises's Net Promoter Score (NPS) is a 68 with 71% Promoters, 26% Passives, and 3% Detractors. Net Promoter Score tracks whether Widen Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Widen Enterprises Overall NPS
| 71% | Promoters |
|---|---|
| 26% | Passives |
| 3% | Detractors |
Widen Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Widen Enterprises NPS by Usage
Widen Enterprises's NPS was rated the highest by customers who have used Widen Enterprises's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 79 | 1 to 2 Years | 79 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Widen Enterprises Product Quality
4.6/5
Widen Enterprises has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Widen Enterprises Product Information
Widen Enterprises serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Latin America. Widen Enterprises supports iOS and Web devices and offers products for medium and large sized businesses.
Widen Enterprises’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.widen.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Document Management Software
Digital Asset Management Software
Content Management System (CMS) Software
Campaign Management Software
Content Marketing Software
Sales Management Software
Catalog Management Software
Sales Enablement Software
Web Collaboration Software
Online Video Platform Software
Brand Management Software
Archiving Software
MRM Software
Widen Enterprises Pricing
Widen Enterprises ROI & Value For Money
4.5/5
Widen Enterprises has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Widen Enterprises Pricing Plans
Widen Enterprises has a pricing structure that accommodates medium and large businesses. Starting from $24900/year, Widen Enterprises uses a subscription model.
Who Uses Widen Enterprises?
Medium Businesses
Large Enterprises
Widen Enterprises Customer Service
5/5
Widen Enterprises has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Widen Enterprises's Customer Service
Address
6911 Mangrove Lane, Madison, WI 53713
Website
http://www.widen.com/
Phone Number
800-444-2828
Widen Enterprises's Social Links
Widen Enterprises as an Employer
4.3/5
Widen Enterprises has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Widen Enterprises scored a 68 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Widen Enterprises would recommend the brand to a friend. ENPS measures how likely Widen Enterprises employees would recommend working at Widen Enterprises to a friend.
Net Promoter Score
68
NPS Score
| 71% | Promoters |
|---|---|
| 26% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 84% | Promoters |
|---|---|
| 9% | Passive |
| 7% | Detractors |
