39
NPS
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WideOrbit
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About WideOrbit's Brand
A technology platform for media companies to connect audiences and ads, everywhere.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
WideOrbit CMO
WideOrbit NPS
WideOrbit's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether WideOrbit's customers would recommend using the product based on a scale of -100 to 100.
WideOrbit Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
WideOrbit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jul 2020 50 | Jul 2020 | 50 |
Aug 2021 66 | Aug 2021 | 66 |
Nov 2021 75 | Nov 2021 | 75 |
Jul 2022 80 | Jul 2022 | 80 |
Feb 2023 83 | Feb 2023 | 83 |
May 2023 63 | May 2023 | 63 |
Mar 2024 44 | Mar 2024 | 44 |
Nov 2024 40 | Nov 2024 | 40 |
Mar 2025 45 | Mar 2025 | 45 |
Aug 2025 33 | Aug 2025 | 33 |
Apr 2026 38 | Apr 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WideOrbit NPS by Gender
WideOrbit's NPS was rated 0 by Male customers on Comparably.
Male
0
WideOrbit's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
WideOrbit's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WideOrbit NPS by Ethnicity
WideOrbit's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
WideOrbit Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of WideOrbit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WideOrbit Customer Loyalty Score by Gender
WideOrbit's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WideOrbit.
Male
70%
Yes
Female
N/A
Yes
WideOrbit Customer Loyalty Score by Ethnicity
WideOrbit's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WideOrbit.
70
out of 100
Caucasian
WideOrbit Product Quality
3.7/5
WideOrbit has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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WideOrbit Product Information
WideOrbit’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.wideorbit.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into WideOrbit Product Quality
WideOrbit's Product Quality score was rated highest by Caucasian customers.
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Ranked WideOrbit Product Quality the Highest
WideOrbit Product Quality Score by Gender
WideOrbit's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WideOrbit.
Male
3.5/5
Female
N/A
WideOrbit Product Quality Score by Ethnicity
WideOrbit's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WideOrbit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
WideOrbit Pricing
WideOrbit ROI & Value For Money
3.4/5
WideOrbit has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into WideOrbit ROI
WideOrbit's ROI score was rated highest by Caucasian customers.
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Ranked WideOrbit ROI the Highest
WideOrbit ROI Score by Gender
WideOrbit's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WideOrbit.
Male
2.8/5
Female
N/A
WideOrbit ROI Score by Ethnicity
WideOrbit's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WideOrbit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
WideOrbit Customer Satisfaction (CSAT)
WideOrbit Customer Satisfaction (CSAT) Score
67 / 100
WideOrbit has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WideOrbit Customer Satisfaction
WideOrbit's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WideOrbit's Customer Satisfaction.
Ranked WideOrbit Customer Satisfaction the Highest
WideOrbit Customer Satisfaction Score by Gender
WideOrbit's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WideOrbit.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
WideOrbit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WideOrbit's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WideOrbit.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
WideOrbit Customer Service
3.9/5
WideOrbit has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About WideOrbit's Customer Service
Address
1160 Battery St Suite 300, San Francisco, CA 94111
Website
http://www.wideorbit.com
Phone Number
(415) 675-6700
WideOrbit's Social Links
Quick Insights into WideOrbit Customer Service
WideOrbit's Customer Service score was rated highest by Male customers.
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Ranked WideOrbit Customer Service the Highest
WideOrbit Customer Service Score by Gender
WideOrbit's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WideOrbit.
Male
4.5/5
Female
N/A
WideOrbit Customer Service Score by Ethnicity
WideOrbit's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WideOrbit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
WideOrbit as an Employer
3.3/5
WideOrbit has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
WideOrbit scored a 39 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of WideOrbit would recommend the brand to a friend. ENPS measures how likely WideOrbit employees would recommend working at WideOrbit to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
