33
NPS
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WideOrbit
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About WideOrbit's Brand
A technology platform for media companies to connect audiences and ads, everywhere.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.9/5
Customer Service
WideOrbit CMO
WideOrbit NPS
WideOrbit's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether WideOrbit's customers would recommend using the product based on a scale of -100 to 100.
WideOrbit Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
WideOrbit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jul 2020 50 | Jul 2020 | 50 |
Aug 2021 66 | Aug 2021 | 66 |
Nov 2021 75 | Nov 2021 | 75 |
Jul 2022 80 | Jul 2022 | 80 |
Feb 2023 83 | Feb 2023 | 83 |
May 2023 63 | May 2023 | 63 |
Mar 2024 44 | Mar 2024 | 44 |
Nov 2024 40 | Nov 2024 | 40 |
Mar 2025 45 | Mar 2025 | 45 |
Aug 2025 33 | Aug 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WideOrbit Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of WideOrbit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WideOrbit Product Quality
3.6/5
WideOrbit has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock WideOrbit's overall Product Quality score rated by its users and customers.
WideOrbit Product Information
WideOrbit’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.wideorbit.com
- Company Size
- 501-1,000 Employees
Industry
Tech
WideOrbit Pricing
WideOrbit ROI & Value For Money
3.3/5
WideOrbit has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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WideOrbit Customer Satisfaction (CSAT)
WideOrbit Customer Satisfaction (CSAT) Score
63 / 100
WideOrbit has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WideOrbit Customer Service
3.9/5
WideOrbit has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About WideOrbit's Customer Service
Address
1160 Battery St Suite 300, San Francisco, CA 94111
Website
http://www.wideorbit.com
Phone Number
(415) 675-6700
WideOrbit's Social Links
WideOrbit as an Employer
3.3/5
WideOrbit has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
WideOrbit scored a 33 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of WideOrbit would recommend the brand to a friend. ENPS measures how likely WideOrbit employees would recommend working at WideOrbit to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
