0
NPS
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Brand Page
Wiland
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About Wiland's Brand
Wiland is a leading provider of marketing intelligence and data-driven marketing solutions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Wiland NPS
Wiland's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Wiland's customers would recommend using the product based on a scale of -100 to 100.
Wiland Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Wiland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wiland Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wiland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wiland Product Quality
5/5
Wiland has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Wiland Product Information
Wiland’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://wiland.com/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Wiland Pricing
Wiland ROI & Value For Money
4/5
Wiland has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Wiland Customer Service
4.5/5
Wiland has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Wiland's Customer Service
Address
6309 Monarch Park Place, Niwot, CO 80503
Website
https://wiland.com/
Phone Number
(303)485-8686
Wiland as an Employer
3.3/5
Wiland has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Wiland scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Wiland would recommend the brand to a friend. ENPS measures how likely Wiland employees would recommend working at Wiland to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
