0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Willkie Farr & Gallagher LLP
Marketing or Exec? Claim Your Free Account
About Willkie Farr & Gallagher LLP's Brand
Willkie Farr & Gallagher LLP was founded in 1888 upon principles that still characterize our practice today.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Willkie Farr & Gallagher LLP NPS
Willkie Farr & Gallagher LLP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Willkie Farr & Gallagher LLP's customers would recommend using the product based on a scale of -100 to 100.
Willkie Farr & Gallagher LLP Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Willkie Farr & Gallagher LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Willkie Farr & Gallagher LLP Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Willkie Farr & Gallagher LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Willkie Farr & Gallagher LLP Product Quality
3.7/5
Willkie Farr & Gallagher LLP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Willkie Farr & Gallagher LLP's overall Product Quality score rated by its users and customers.
Willkie Farr & Gallagher LLP Product Information
Willkie Farr & Gallagher LLP’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.willkie.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Government & Legal
Willkie Farr & Gallagher LLP Pricing
Willkie Farr & Gallagher LLP ROI & Value For Money
3.7/5
Willkie Farr & Gallagher LLP has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Willkie Farr & Gallagher LLP's overall ROI score rated by its users and customers.
Willkie Farr & Gallagher LLP Customer Satisfaction (CSAT)
Willkie Farr & Gallagher LLP Customer Satisfaction (CSAT) Score
50 / 100
Willkie Farr & Gallagher LLP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Willkie Farr & Gallagher LLP Customer Service
3.7/5
Willkie Farr & Gallagher LLP has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Willkie Farr & Gallagher LLP's overall Customer Service score rated by its users and customers.
About Willkie Farr & Gallagher LLP's Customer Service
Address
Willkie Farr & Gallagher LLP 1875 K Street, N.W., Washington, DC
Website
http://www.willkie.com
Phone Number
212-728-8000
Willkie Farr & Gallagher LLP as an Employer
3.9/5
Willkie Farr & Gallagher LLP has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
CEO of Willkie Farr & Gallagher LLP
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Willkie Farr & Gallagher LLP scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Willkie Farr & Gallagher LLP would recommend the brand to a friend. ENPS measures how likely Willkie Farr & Gallagher LLP employees would recommend working at Willkie Farr & Gallagher LLP to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
