41
NPS
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WillowTree
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About WillowTree's Brand
We design and develop award-winning mobile and web applications for top brands. Apple Mobility Partner. Android Certified Agency. Co-located Teams.
Brand at a Glance
88%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
WillowTree NPS
WillowTree's Net Promoter Score (NPS) is a 41 with 59% Promoters, 23% Passives, and 18% Detractors. Net Promoter Score tracks whether WillowTree's customers would recommend using the product based on a scale of -100 to 100.
WillowTree Overall NPS
| 59% | Promoters |
|---|---|
| 23% | Passives |
| 18% | Detractors |
WillowTree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 71 | Feb 2022 | 71 |
Mar 2022 63 | Mar 2022 | 63 |
Apr 2022 44 | Apr 2022 | 44 |
May 2022 40 | May 2022 | 40 |
Sep 2022 27 | Sep 2022 | 27 |
Dec 2022 30 | Dec 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Feb 2023 43 | Feb 2023 | 43 |
Jul 2023 40 | Jul 2023 | 40 |
Aug 2023 48 | Aug 2023 | 48 |
Nov 2023 40 | Nov 2023 | 40 |
Dec 2024 41 | Dec 2024 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WillowTree NPS by Gender
WillowTree's NPS was rated 33 by Female customers on Comparably.
Female
33
WillowTree's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Male
N/A
WillowTree's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
WillowTree NPS by Ethnicity
WillowTree's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
WillowTree NPS by Usage
WillowTree's NPS was rated the highest by customers who have used WillowTree's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
WillowTree Customer Reviews
Out of the 3 WillowTree customer reviews 2 were positive and 1 was constructive. WillowTree customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WillowTree Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of WillowTree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WillowTree Customer Loyalty Score by Gender
WillowTree's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WillowTree.
Female
100%
Yes
Male
N/A
Yes
WillowTree Customer Loyalty Score by Ethnicity
WillowTree's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WillowTree.
100
out of 100
Other
WillowTree Customer Loyalty Score by Usage
WillowTree's Customer Loyalty score was rated 100% by customers who have used WillowTree's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WillowTree Customer Loyalty Score by Industry
WillowTree's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WillowTree Product Quality
4/5
WillowTree has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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WillowTree Product Information
WillowTree’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WillowTree's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into WillowTree Product Quality
WillowTree's Product Quality score was rated highest by customers who have used WillowTree's products/services for 2 to 5 Years, and rated lowest by customers who have used WillowTree's products/services for 1 to 2 Years.
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Ranked WillowTree Product Quality the Highest
Ranked WillowTree Product Quality the Lowest
WillowTree Product Quality Score by Gender
WillowTree's Product Quality score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
WillowTree Product Quality Score by Ethnicity
WillowTree's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WillowTree.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
WillowTree Product Quality Score by Usage
WillowTree's Product Quality score was rated the highest by customers who have used WillowTree's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WillowTree Product Quality Score by Industry
WillowTree's Product Quality score was rated 4.5 stars by Tech industry customers.
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WillowTree Pricing
WillowTree ROI & Value For Money
3.9/5
WillowTree has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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WillowTree Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into WillowTree ROI
WillowTree's ROI score was rated highest by customers who have used WillowTree's products/services for 2 to 5 Years, and rated lowest by customers who have used WillowTree's products/services for 1 to 2 Years.
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Ranked WillowTree ROI the Highest
Ranked WillowTree ROI the Lowest
WillowTree ROI Score by Gender
WillowTree's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WillowTree.
Female
3.6/5
Male
N/A
WillowTree ROI Score by Ethnicity
WillowTree's ROI score was rated 3.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WillowTree.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
WillowTree ROI Score by Usage
WillowTree's ROI score was rated the highest by customers who have used WillowTree's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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WillowTree ROI Score by Industry
WillowTree's ROI score was rated 4 stars by Tech industry customers.
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WillowTree Customer Satisfaction (CSAT)
WillowTree Customer Satisfaction (CSAT) Score
76 / 100
WillowTree has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
43%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WillowTree Customer Satisfaction
WillowTree's Customer Satisfaction score was rated highest by customers who have used WillowTree's products/services for 2 to 5 Years, and rated lowest by customers who have used WillowTree's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked WillowTree's Customer Satisfaction.
Ranked WillowTree Customer Satisfaction the Highest
Ranked WillowTree Customer Satisfaction the Lowest
WillowTree Customer Satisfaction Score by Gender
WillowTree's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WillowTree.
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
WillowTree Customer Satisfaction Score by Ethnicity
CSAT according to Other
WillowTree's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WillowTree.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
WillowTree Customer Satisfaction Score by Usage
WillowTree's Customer Satisfaction score was rated the highest by customers who have used WillowTree's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WillowTree Customer Satisfaction Score by Industry
WillowTree's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}WillowTree Customer Service
3.9/5
WillowTree has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About WillowTree's Customer Service
Address
107 5th Street SE, Charlottesville, VA 22902
Website
http://www.willowtreeapps.com
Phone Number
(888) 329-9875
WillowTree's Social Links
Quick Insights into WillowTree Customer Service
WillowTree's Customer Service score was rated highest by customers who have used WillowTree's products/services for 2 to 5 Years, and rated lowest by customers who have used WillowTree's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked WillowTree's Customer Service score.
Ranked WillowTree Customer Service the Highest
Ranked WillowTree Customer Service the Lowest
WillowTree Customer Service Score by Gender
WillowTree's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WillowTree.
Female
3.6/5
Male
N/A
WillowTree Customer Service Score by Ethnicity
WillowTree's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WillowTree.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
WillowTree Customer Service Score by Usage
WillowTree's Customer Service score was rated the highest by customers who have used WillowTree's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WillowTree Customer Service Score by Industry
WillowTree's Customer Service score was rated 3.9 stars by Tech industry customers.
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WillowTree as an Employer
4.1/5
WillowTree has a 4.1/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
WillowTree scored a 41 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of WillowTree would recommend the brand to a friend. ENPS measures how likely WillowTree employees would recommend working at WillowTree to a friend.
Net Promoter Score
41
NPS Score
| 59% | Promoters |
|---|---|
| 23% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 32% | Promoters |
|---|---|
| 25% | Passive |
| 43% | Detractors |
