49
NPS
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WilmerHale
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About WilmerHale's Brand
WilmerHale provides legal representation across a comprehensive range of practice areas that are critical to the success of our clients
Brand at a Glance
47%
Customer Loyalty
3/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
WilmerHale NPS
WilmerHale's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether WilmerHale's customers would recommend using the product based on a scale of -100 to 100.
WilmerHale Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
WilmerHale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Aug 2023 66 | Aug 2023 | 66 |
Oct 2023 75 | Oct 2023 | 75 |
Oct 2024 40 | Oct 2024 | 40 |
Apr 2025 49 | Apr 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WilmerHale NPS by Gender
WilmerHale's NPS was rated 50 by Male customers on Comparably.
Male
50
WilmerHale's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
WilmerHale's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WilmerHale Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of WilmerHale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WilmerHale Customer Loyalty Score by Gender
WilmerHale's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
WilmerHale Product Quality
3/5
WilmerHale has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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WilmerHale Product Information
WilmerHale’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Government & Legal
Venture Capital & Private Equity
Quick Insights into WilmerHale Product Quality
WilmerHale's Product Quality score was rated highest by Male customers.
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Ranked WilmerHale Product Quality the Highest
WilmerHale Product Quality Score by Gender
WilmerHale's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WilmerHale.
Male
2.6/5
Female
N/A
WilmerHale Pricing
WilmerHale ROI & Value For Money
4/5
WilmerHale has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into WilmerHale ROI
WilmerHale's ROI score was rated highest by Male customers.
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Ranked WilmerHale ROI the Highest
WilmerHale ROI Score by Gender
WilmerHale's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
WilmerHale Customer Satisfaction (CSAT)
WilmerHale Customer Satisfaction (CSAT) Score
60 / 100
WilmerHale has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WilmerHale Customer Satisfaction
WilmerHale's Customer Satisfaction score was rated highest by Male customers.
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Ranked WilmerHale Customer Satisfaction the Highest
WilmerHale Customer Satisfaction Score by Gender
WilmerHale's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WilmerHale.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
WilmerHale Customer Service
3.5/5
WilmerHale has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About WilmerHale's Customer Service
Address
60 State Street, Boston, MA
Website
https://www.wilmerhale.com/pages/homepage.aspx
Phone Number
(617) 526-6000
Quick Insights into WilmerHale Customer Service
WilmerHale's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked WilmerHale's Customer Service score.
Ranked WilmerHale Customer Service the Highest
WilmerHale Customer Service Score by Gender
WilmerHale's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WilmerHale.
Male
3.6/5
Female
N/A
WilmerHale as an Employer
Consumer vs. Employees
WilmerHale scored a 49 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of WilmerHale would recommend the brand to a friend. ENPS measures how likely WilmerHale employees would recommend working at WilmerHale to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
