50
NPS
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Wilmington Trust
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About Wilmington Trust's Brand
Wilmington Trust
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Wilmington Trust NPS
Wilmington Trust's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Wilmington Trust's customers would recommend using the product based on a scale of -100 to 100.
Wilmington Trust Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Wilmington Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wilmington Trust Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wilmington Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wilmington Trust Product Quality
4.5/5
Wilmington Trust has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Wilmington Trust Product Information
Wilmington Trust’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Wilmington Trust Pricing
Wilmington Trust ROI & Value For Money
4.5/5
Wilmington Trust has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Wilmington Trust Customer Satisfaction (CSAT)
Wilmington Trust Customer Satisfaction (CSAT) Score
100 / 100
Wilmington Trust has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wilmington Trust Customer Service
4/5
Wilmington Trust has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wilmington Trust's Customer Service
Address
Wilmington, DE
Website
https://www.wilmingtontrust.com
Phone Number
302-651-1000
Consumer vs. Employees
Wilmington Trust scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Wilmington Trust would recommend the brand to a friend. ENPS measures how likely Wilmington Trust employees would recommend working at Wilmington Trust to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
