-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wilshire Law Firm
Marketing or Exec? Claim Your Free Account
About Wilshire Law Firm's Brand
Established in 2007, Wilshire Law Firm is an award-winning law firm specializing in Personal Injury, Sexual Abuse, Employee Rights, and Consumer Class Action, holding a prestigious AV-Preeminent rating on a national level.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Wilshire Law Firm NPS
Wilshire Law Firm's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wilshire Law Firm's customers would recommend using the product based on a scale of -100 to 100.
Wilshire Law Firm Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wilshire Law Firm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wilshire Law Firm Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Wilshire Law Firm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wilshire Law Firm Product Quality
1.5/5
Wilshire Law Firm has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wilshire Law Firm's overall Product Quality score rated by its users and customers.
Wilshire Law Firm Product Information
Wilshire Law Firm’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://wilshirelawfirm.com
- Company Size
- 201-500 Employees
Industry
Legal
Wilshire Law Firm Pricing
Wilshire Law Firm ROI & Value For Money
1.5/5
Wilshire Law Firm has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wilshire Law Firm's overall ROI score rated by its users and customers.
Wilshire Law Firm Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wilshire Law Firm Customer Service
1.5/5
Wilshire Law Firm has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wilshire Law Firm's overall Customer Service score rated by its users and customers.
About Wilshire Law Firm's Customer Service
Address
660 S Figueroa St, Los Angeles, CA 90017
Website
http://wilshirelawfirm.com
Phone Number
(213) 381-9988
Wilshire Law Firm's Social Links
Wilshire Law Firm as an Employer
4.8/5
Wilshire Law Firm has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wilshire Law Firm scored a -100 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Wilshire Law Firm would recommend the brand to a friend. ENPS measures how likely Wilshire Law Firm employees would recommend working at Wilshire Law Firm to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 75% | Promoters |
|---|---|
| 19% | Passive |
| 6% | Detractors |
