60
NPS
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Brand Page
Wilson
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About Wilson's Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Wilson NPS
Wilson's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Wilson's customers would recommend using the product based on a scale of -100 to 100.
Wilson Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Wilson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
Sep 2025 100 | Sep 2025 | 100 |
Jan 2026 60 | Jan 2026 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wilson NPS by Gender
Wilson's NPS was rated 34 by Female customers on Comparably.
Female
34
Wilson's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Wilson's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Wilson Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Wilson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wilson Customer Loyalty Score by Gender
Wilson's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Wilson Product Quality
3.5/5
Wilson has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Wilson Product Information
Wilson’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.wilson.com/en-us
- Company Size
- 1,001-5,000 Employees
Quick Insights into Wilson Product Quality
Wilson's Product Quality score was rated highest by Female customers.
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Ranked Wilson Product Quality the Highest
Wilson Product Quality Score by Gender
Wilson's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wilson.
Female
3.1/5
Male
N/A
Wilson Pricing
Wilson ROI & Value For Money
3.4/5
Wilson has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Wilson ROI
Wilson's ROI score was rated highest by Female customers.
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Ranked Wilson ROI the Highest
Wilson ROI Score by Gender
Wilson's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Wilson Customer Satisfaction (CSAT)
Wilson Customer Satisfaction (CSAT) Score
50 / 100
Wilson has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wilson Customer Satisfaction
Wilson's Customer Satisfaction score was rated highest by Female customers.
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Ranked Wilson Customer Satisfaction the Highest
Wilson Customer Satisfaction Score by Gender
Wilson's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Wilson Customer Service
3.2/5
Wilson has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Wilson's Customer Service
Website
https://www.wilson.com/en-us
Quick Insights into Wilson Customer Service
Wilson's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Wilson's Customer Service score.
Ranked Wilson Customer Service the Highest
Wilson Customer Service Score by Gender
Wilson's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wilson.
Female
3.1/5
Male
N/A
Wilson as an Employer
3.3/5
Wilson has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Wilson scored a 60 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Wilson would recommend the brand to a friend. ENPS measures how likely Wilson employees would recommend working at Wilson to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
