0
NPS
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WilsonHCG
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About WilsonHCG's Brand
WilsonHCG is a dynamic, growing company fueled by innovators, collaborators, and leaders working to transform the talent landscape. We were recognized as a “Best Place to Work” through the Glassdoor Employees'? Choice Awards, received HRO Today's RPO Baker’s Dozen List and HRO Today’s Excellence in Engagement Strategy, named “Star Performer” in Everest Group’s RPO Service Provider PEAK Matrix™, and ranked a “Diversity Leader” in Profiles in Diversity Journal. WilsonHCG is an award-winning, global leader in total talent solutions. Operating as a strategic partner, it helps some of the world’s most admired brands build comprehensive talent functions. With a global presence spanning more than 65 countries and six continents, WilsonHCG provides a full suite of configurable talent services including recruitment process outsourcing (RPO), executive search, contingent talent solutions and technology advisory. TALENT. ™ It’s more than a solution; it’s who we are. Interested in transforming
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
WilsonHCG NPS
WilsonHCG's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether WilsonHCG's customers would recommend using the product based on a scale of -100 to 100.
WilsonHCG Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
WilsonHCG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WilsonHCG Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of WilsonHCG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WilsonHCG Product Quality
3.8/5
WilsonHCG has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WilsonHCG's overall Product Quality score rated by its users and customers.
WilsonHCG Product Information
WilsonHCG’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.wilsonhcg.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
WilsonHCG Pricing
WilsonHCG ROI & Value For Money
3.2/5
WilsonHCG has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WilsonHCG's overall ROI score rated by its users and customers.
WilsonHCG Customer Service
3.5/5
WilsonHCG has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WilsonHCG's overall Customer Service score rated by its users and customers.
About WilsonHCG's Customer Service
Address
400 N. Ashley Drive, Suite 3000, Tampa, FL 33602
Website
http://www.wilsonhcg.com
Phone Number
813-600-4303
WilsonHCG's Social Links
WilsonHCG as an Employer
4.6/5
WilsonHCG has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WilsonHCG scored a 0 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of WilsonHCG would recommend the brand to a friend. ENPS measures how likely WilsonHCG employees would recommend working at WilsonHCG to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 65% | Promoters |
|---|---|
| 28% | Passive |
| 7% | Detractors |
