-57
NPS
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WilsonHCG
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About WilsonHCG's Brand
WilsonHCG is a dynamic, growing company fueled by innovators, collaborators, and leaders working to transform the talent landscape. We were recognized as a “Best Place to Work” through the Glassdoor Employees'? Choice Awards, received HRO Today's RPO Baker’s Dozen List and HRO Today’s Excellence in Engagement Strategy, named “Star Performer” in Everest Group’s RPO Service Provider PEAK Matrix™, and ranked a “Diversity Leader” in Profiles in Diversity Journal. WilsonHCG is an award-winning, global leader in total talent solutions. Operating as a strategic partner, it helps some of the world’s most admired brands build comprehensive talent functions. With a global presence spanning more than 65 countries and six continents, WilsonHCG provides a full suite of configurable talent services including recruitment process outsourcing (RPO), executive search, contingent talent solutions and technology advisory. TALENT. ™ It’s more than a solution; it’s who we are. Interested in transforming
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
WilsonHCG NPS
WilsonHCG's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether WilsonHCG's customers would recommend using the product based on a scale of -100 to 100.
WilsonHCG Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
WilsonHCG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Nov 2024 -25 | Nov 2024 | -25 |
May 2025 -40 | May 2025 | -40 |
Jul 2025 -51 | Jul 2025 | -51 |
Jan 2026 -57 | Jan 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WilsonHCG NPS by Gender
WilsonHCG's NPS was rated -100 by Female customers on Comparably.
Female
-100
WilsonHCG's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
WilsonHCG's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
WilsonHCG NPS by Age
WilsonHCG's NPS was rated -34 points by customers ages 41-45 on Comparably.
WilsonHCG NPS by Usage
WilsonHCG's NPS was rated -34 points by customers who have used WilsonHCG's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
WilsonHCG Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of WilsonHCG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WilsonHCG Customer Loyalty Score by Gender
WilsonHCG's Customer Loyalty score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WilsonHCG.
Female
10%
Yes
Male
N/A
Yes
WilsonHCG Customer Loyalty Score by Age
WilsonHCG's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WilsonHCG.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
WilsonHCG Customer Loyalty Score by Usage
WilsonHCG's Customer Loyalty score was rated 40% by customers who have used WilsonHCG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WilsonHCG Product Quality
2.8/5
WilsonHCG has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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WilsonHCG Product Information
WilsonHCG’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.wilsonhcg.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
Quick Insights into WilsonHCG Product Quality
WilsonHCG's Product Quality score was rated highest by customers who have used WilsonHCG's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked WilsonHCG's Product Quality.
Ranked WilsonHCG Product Quality the Highest
WilsonHCG Product Quality Score by Gender
WilsonHCG's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WilsonHCG.
Female
1.5/5
Male
N/A
WilsonHCG Product Quality Score by Age
WilsonHCG's Product Quality score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WilsonHCG.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
WilsonHCG Product Quality Score by Usage
WilsonHCG's Product Quality score was rated 3 stars by customers who have used WilsonHCG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WilsonHCG Pricing
WilsonHCG ROI & Value For Money
2.4/5
WilsonHCG has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into WilsonHCG ROI
WilsonHCG's ROI score was rated highest by customers who have used WilsonHCG's products/services for 2 to 5 Years.
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Ranked WilsonHCG ROI the Highest
WilsonHCG ROI Score by Gender
WilsonHCG's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WilsonHCG.
Female
1.5/5
Male
N/A
WilsonHCG ROI Score by Age
WilsonHCG's ROI score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WilsonHCG.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
WilsonHCG ROI Score by Usage
WilsonHCG's ROI score was rated 2.8 stars by customers who have used WilsonHCG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WilsonHCG Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WilsonHCG Customer Satisfaction
WilsonHCG's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked WilsonHCG's Customer Satisfaction.
Ranked WilsonHCG Customer Satisfaction the Highest
WilsonHCG Customer Satisfaction Score by Gender
WilsonHCG's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WilsonHCG.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
WilsonHCG Customer Service
2.6/5
WilsonHCG has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock WilsonHCG's overall Customer Service score rated by its users and customers.
About WilsonHCG's Customer Service
Address
400 N. Ashley Drive, Suite 3000, Tampa, FL 33602
Website
http://www.wilsonhcg.com
Phone Number
813-600-4303
WilsonHCG's Social Links
Quick Insights into WilsonHCG Customer Service
WilsonHCG's Customer Service score was rated highest by customers who have used WilsonHCG's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked WilsonHCG's Customer Service score.
Ranked WilsonHCG Customer Service the Highest
WilsonHCG Customer Service Score by Gender
WilsonHCG's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WilsonHCG.
Female
1.5/5
Male
N/A
WilsonHCG Customer Service Score by Age
WilsonHCG's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WilsonHCG.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
WilsonHCG Customer Service Score by Usage
WilsonHCG's Customer Service score was rated 3 stars by customers who have used WilsonHCG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WilsonHCG as an Employer
4.5/5
WilsonHCG has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WilsonHCG scored a -57 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of WilsonHCG would recommend the brand to a friend. ENPS measures how likely WilsonHCG employees would recommend working at WilsonHCG to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 55% | Promoters |
|---|---|
| 30% | Passive |
| 15% | Detractors |
