-59
NPS
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Winc
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About Winc's Brand
"Winc, formerly Club W, is a California based direct-to-consumer winery that is revolutionizing the way people discover, buy and share wine."
Brand at a Glance
61%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
Winc NPS
Winc's Net Promoter Score (NPS) is a -59 with 11% Promoters, 19% Passives, and 70% Detractors. Net Promoter Score tracks whether Winc's customers would recommend using the product based on a scale of -100 to 100.
Winc Overall NPS
| 11% | Promoters |
|---|---|
| 19% | Passives |
| 70% | Detractors |
Winc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -39 | Apr 2022 | -39 |
May 2022 -43 | May 2022 | -43 |
Dec 2022 -54 | Dec 2022 | -54 |
Jan 2023 -45 | Jan 2023 | -45 |
Jul 2023 -48 | Jul 2023 | -48 |
Aug 2023 -50 | Aug 2023 | -50 |
Oct 2023 -52 | Oct 2023 | -52 |
Nov 2023 -56 | Nov 2023 | -56 |
Apr 2024 -59 | Apr 2024 | -59 |
Sep 2024 -56 | Sep 2024 | -56 |
Nov 2024 -58 | Nov 2024 | -58 |
Jan 2025 -59 | Jan 2025 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Winc NPS by Gender
Female customers rated Winc's NPS 1 points higher than Male customers.
Male
-51
Winc's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-50
Winc's NPS was rated -50 by Female customers on Comparably.
10%
Promoters
30%
Passives
60%
Detractors
Winc NPS by Ethnicity
Winc's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Winc NPS by Age
Winc's NPS was rated -43 points by customers ages 26-30 on Comparably.
Winc NPS by Usage
Winc's NPS was rated the highest by customers who have used Winc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Winc Customer Reviews
Out of the 3 Winc customer reviews 2 were positive and 1 was constructive. Winc customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Winc Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Winc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Winc Customer Loyalty Score by Gender
Female customers rated Winc's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Winc.
Male
55%
Yes
Female
64%
Yes
Winc Customer Loyalty Score by Ethnicity
Winc's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Winc.
46
out of 100
Caucasian
Winc Customer Loyalty Score by Age
Winc's Customer Loyalty score was rated 61% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Winc.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 61% | 26-30 | 61% |
Winc Customer Loyalty Score by Usage
Winc's Customer Loyalty score was rated the highest by customers who have used Winc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Winc Customer Loyalty Score by Industry
Winc's Customer Loyalty score was rated 61% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Winc Product Quality
2.7/5
Winc has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Winc Product Information
Winc’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Winc's product the highest.
- Website
- http://winc.com
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Food and Beverages
Quick Insights into Winc Product Quality
Winc's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Winc's products/services for 2 to 5 Years.
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Ranked Winc Product Quality the Highest
Ranked Winc Product Quality the Lowest
Winc Product Quality Score by Gender
Female customers rated Winc's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Winc.
Male
2.5/5
Female
3/5
Winc Product Quality Score by Ethnicity
Winc's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Winc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Winc Product Quality Score by Age
Winc's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Winc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Winc Product Quality Score by Usage
Winc's Product Quality score was rated the highest by customers who have used Winc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Winc Product Quality Score by Industry
Winc's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Winc Pricing
Winc ROI & Value For Money
2.6/5
Winc has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Winc's overall ROI score rated by its users and customers.
Winc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Winc ROI
Winc's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Winc's products/services for 2 to 5 Years.
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Ranked Winc ROI the Highest
Ranked Winc ROI the Lowest
Winc ROI Score by Gender
Winc's ROI score was rated 2.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Winc.
Male
2.6/5
Female
2.6/5
Winc ROI Score by Ethnicity
Winc's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Winc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Winc ROI Score by Age
Winc's ROI score was rated 2.9 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Winc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
Winc ROI Score by Usage
Winc's ROI score was rated the highest by customers who have used Winc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Winc ROI Score by Industry
Winc's ROI score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Winc Customer Satisfaction (CSAT)
Winc Customer Satisfaction (CSAT) Score
48 / 100
Winc has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
37%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Winc Customer Satisfaction
Winc's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Winc's Customer Satisfaction.
Ranked Winc Customer Satisfaction the Highest
Ranked Winc Customer Satisfaction the Lowest
Winc Customer Satisfaction Score by Gender
Female customers rated Winc's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Winc.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
57 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Winc Customer Satisfaction Score by Usage
Winc's Customer Satisfaction score was rated 20 points by customers who have used Winc's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Winc Customer Satisfaction Score by Industry
Winc's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Winc Customer Service
2.3/5
Winc has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Winc's overall Customer Service score rated by its users and customers.
About Winc's Customer Service
Address
5340 Alla Road, Los Angeles, CA 90066
Website
http://winc.com
Quick Insights into Winc Customer Service
Winc's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Winc's Customer Service score.
Ranked Winc Customer Service the Highest
Ranked Winc Customer Service the Lowest
Winc Customer Service Score by Gender
Female customers rated Winc's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Winc.
Male
2.1/5
Female
2.6/5
Winc Customer Service Score by Ethnicity
Winc's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Winc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Winc Customer Service Score by Age
Winc's Customer Service score was rated 3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Winc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
Winc Customer Service Score by Usage
Winc's Customer Service score was rated 2.1 stars by customers who have used Winc's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Winc Customer Service Score by Industry
Winc's Customer Service score was rated 2.8 stars by Tech industry customers.
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Winc as an Employer
2.8/5
Winc has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Winc scored a -59 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Winc would recommend the brand to a friend. ENPS measures how likely Winc employees would recommend working at Winc to a friend.
Net Promoter Score
-59
NPS Score
| 11% | Promoters |
|---|---|
| 19% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
