67
NPS
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Winder Farms
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About Winder Farms' Brand
Home grocery delivery focusing on fresh dairy, produce, and meats in CA, UT, NV.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Winder Farms NPS
Winder Farms's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Winder Farms's customers would recommend using the product based on a scale of -100 to 100.
Winder Farms Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Winder Farms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
May 2021 50 | May 2021 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Winder Farms Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Winder Farms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Winder Farms Product Quality
4.1/5
Winder Farms has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Winder Farms' overall Product Quality score rated by its users and customers.
Winder Farms Product Information
Winder Farms’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.winderfarms.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Winder Farms Pricing
Winder Farms ROI & Value For Money
4/5
Winder Farms has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Winder Farms Customer Satisfaction (CSAT)
Winder Farms Customer Satisfaction (CSAT) Score
100 / 100
Winder Farms has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Winder Farms Customer Service
4/5
Winder Farms has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Winder Farms's Customer Service
Address
4400 W 4100 S, Salt Lake City, UT 84120
Website
http://www.winderfarms.com
Phone Number
801-963-4800
Winder Farms as an Employer
3.4/5
Winder Farms has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Winder Farms scored a 67 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Winder Farms would recommend the brand to a friend. ENPS measures how likely Winder Farms employees would recommend working at Winder Farms to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
