100
NPS
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WineAccess
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About WineAccess' Brand
Comparison Wine Shopping Site
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WineAccess NPS
WineAccess's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WineAccess's customers would recommend using the product based on a scale of -100 to 100.
WineAccess Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WineAccess NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WineAccess Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of WineAccess users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WineAccess Product Quality
5/5
WineAccess has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WineAccess' overall Product Quality score rated by its users and customers.
WineAccess Product Information
WineAccess’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://wineaccess.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
WineAccess Pricing
WineAccess ROI & Value For Money
5/5
WineAccess has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WineAccess' overall ROI score rated by its users and customers.
WineAccess Customer Service
5/5
WineAccess has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WineAccess' overall Customer Service score rated by its users and customers.
About WineAccess's Customer Service
Address
P.O. Box 368, Ardmore, PA
Website
http://wineaccess.com
Phone Number
610-664-2026
Consumer vs. Employees
WineAccess scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WineAccess would recommend the brand to a friend. ENPS measures how likely WineAccess employees would recommend working at WineAccess to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
