60
NPS
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Winston & Strawn
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About Winston & Strawn's Brand
Winston & Strawn LLP is an international law firm with 950 attorneys among 11 offices in Charlotte, Chicago, Geneva, London, Los Angeles,
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Winston & Strawn CMO
Winston & Strawn NPS
Winston & Strawn's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Winston & Strawn's customers would recommend using the product based on a scale of -100 to 100.
Winston & Strawn Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Winston & Strawn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Jan 2024 50 | Jan 2024 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Winston & Strawn Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Winston & Strawn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Winston & Strawn Product Quality
3.7/5
Winston & Strawn has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Winston & Strawn's overall Product Quality score rated by its users and customers.
Winston & Strawn Product Information
Winston & Strawn’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.winston.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Winston & Strawn Pricing
Winston & Strawn ROI & Value For Money
3.7/5
Winston & Strawn has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Winston & Strawn Customer Satisfaction (CSAT)
Winston & Strawn Customer Satisfaction (CSAT) Score
80 / 100
Winston & Strawn has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Winston & Strawn Customer Service
3.7/5
Winston & Strawn has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Winston & Strawn's Customer Service
Address
200 Park Avenue, New York City, NY
Website
http://www.winston.com
Phone Number
2136151750
Winston & Strawn as an Employer
Consumer vs. Employees
Winston & Strawn scored a 60 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Winston & Strawn would recommend the brand to a friend. ENPS measures how likely Winston & Strawn employees would recommend working at Winston & Strawn to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
